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Helpful Hints

While we are more than happy to visit your home to assist you with your heating and cooling issues, there are many simple household changes that occur that can cause your system to not work properly. In our efforts to help our customers get their heating and cooling systems working effectively, we have listed a number of common areas to check prior to calling our office.

Of course, if none of these issues prove to be the problem, we are happy to help you 7 days a week, 365 days a year.

To schedule service online, click here or call us at (732) 455-9110.

  • Check circuit breaker
  • Make sure filter is clean
  • Check emergency switches by furnace and by top of staircase

Air Conditioning Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the air conditioner will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the furnace will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating and Cooling Service Checklist

Help the technician accurately and quickly diagnose your heating or cooling unit’s problem.

For heating and air conditioning units that may need to be repaired, you should be prepared to provide important information to the Arctic Air Conditioning technician when he arrives at your home. You know the “personality” of your heating or cooling unit.

Be prepared to tell the technician:

  • The brand and/or model number of your unit.
  • The age of your furnace or air conditioner.
  • When was it last serviced and who last serviced it.
  • When the filters were last changed.
  • Did you check your circuit breakers to make sure none were “tripped”?
  • When you first noticed that it seemed to not be working properly.
  • Was it making any unusual noises?
  • Are there any unusual odors?
  • Was there any unusual weather activity before the equipment acted up?
  • If you saw unusual fluids or leakage around the unit.
Testimonials
5 Rating |

”Brendan was so personable and polite. He took the time to explain the problem and showed me the part. He found that I was on the maintenance plan and explained…”

- Marlene Pickell
5 Rating |

”I needed a quick HVAC inspection and Greg Hirtes from Arctic Air was great, very professional and on time. Great service as always! Thank you”

- Galina Brimshan
5 Rating |

”I bought gas dryer and delivery company couldn't hook it up because there was no shutoff valve. I contacted Arctic Air to install said valve. AA was able to get…”

- Paul P
5 Rating |

”Brendon was a pleasure to work with. very professional and knowledgeable about his work. artic is lucky to have such an employee. thank you”

- Bob Caltabellatta
5 Rating |

”Great company great employees”

- Rashaun Jett
5 Rating |

”no complaints”

- Generic Customer
4 Rating |

”Caring and dedicated professional technicians, who provide great service.”

- William Migliore
5 Rating |

”I used Arctic Air to install a new HVAC system ,the install crew , salesman and staff in the office along with the Lennox system all excellent ! Today I…”

- lynn ambrose
5 Rating |

”Honest and nice - coming again to do work.”

- Kim
5 Rating |

”These folks arrived on time, explained our problem, drove 1 hour away to get a replacement part and got us up and running. The office and repair person strayed in…”

- father Robert Lucas
5 Rating |

”The tech was awesome that showed up. He was curious, on time and did a great job will be using these guys in the future 👏👍😀”

- the last unicorn the last unicorn
5 Rating |

”Like everything about them. From initial estimate to install, to maintenance. Techs are courteous and knowledgeable. Top notch customer service. Glad I found them.”

- Chris Trupiano
5 Rating |

”Technician was on time, professional and very helpful in explaining the benefits of the Reme Halo. Even finished the job within the allocated time.”

- GLOBAL CELL
5 Rating |

”Very professional and personable , showed up on time , tested different scenarios, recommended the thermostat was the issue ..technician was knowledgeable, professional and took the time to explain the…”

- Sean Kerrigan
5 Rating |

”We got a quick response (Same day service) . Friendly, motivated and knowledgeable tech (Brendan) fixed the problem and gently walked me through the issue and explained details of my…”

- John Besse
5 Rating |

”Fast, Responsive, professional. Provided full assessment of system and offered multiple options for repair and replacement. Took time to explain options. Installation went smoothly- they were clean and courteous. Highly…”

- Allison Slater
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Benefits of Choosing Us:
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