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Helpful Hints

While we are more than happy to visit your home to assist you with your heating and cooling issues, there are many simple household changes that occur that can cause your system to not work properly. In our efforts to help our customers get their heating and cooling systems working effectively, we have listed a number of common areas to check prior to calling our office.

Of course, if none of these issues prove to be the problem, we are happy to help you 7 days a week, 365 days a year.

To schedule service online, click here or call us at (732) 455-9110.

  • Check circuit breaker
  • Make sure filter is clean
  • Check emergency switches by furnace and by top of staircase

Air Conditioning Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the air conditioner will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the furnace will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating and Cooling Service Checklist

Help the technician accurately and quickly diagnose your heating or cooling unit’s problem.

For heating and air conditioning units that may need to be repaired, you should be prepared to provide important information to the Arctic Air Conditioning technician when he arrives at your home. You know the “personality” of your heating or cooling unit.

Be prepared to tell the technician:

  • The brand and/or model number of your unit.
  • The age of your furnace or air conditioner.
  • When was it last serviced and who last serviced it.
  • When the filters were last changed.
  • Did you check your circuit breakers to make sure none were “tripped”?
  • When you first noticed that it seemed to not be working properly.
  • Was it making any unusual noises?
  • Are there any unusual odors?
  • Was there any unusual weather activity before the equipment acted up?
  • If you saw unusual fluids or leakage around the unit.
Testimonials
5 Rating |

”Called Arctic because my heater wouldn't turn on. Office staff is awesome, actually tried to troubleshoot over the phone before sending someone out! Technician came out and could have told…”

- Linda Angley Mirek
5 Rating |

”Always professional, thorough, and fair pricing. The owner himself takes the time to talk to customers when needed. Definitely recommend.”

- Lisa B.
5 Rating |

”Arctic Air is reliable and very knowledgeable . The technician, JESSE was friendly and very professional . We highly recommend Arctic Air.”

- Alison Maslansky
5 Rating |

”Arctic Air has always been above standard with customer service and knowledge and Home service. My experience with Kyle on Monday was no different. Kyle was very focused on what…”

- JOHN Daly
5 Rating |

”Tony was very efficient and thorough. Polite gentleman.”

- Eileen Welsch
5 Rating |

”Jesse, awesome technician did my heat start up on Friday. Very thorough and took the time to explain everything. Whenever someone is looking for recommendations, I always tell them to…”

- Sherry Komosinski
5 Rating |

”We purchased a full Lennox HVAC system with iComfort controls. Bill made the pre-sales / quote process very easy. He was very conscious of our home and even put on…”

- Mike Durso
5 Rating |

”I'd recommend Arctic air wholeheartedly. They are professional, courteous, and meticulous. The prices are excellent as well. Don't have to work at your house to deal with them.”

- Diane Mecca
5 Rating |

”Had new AC unit installed by Arctic this summer. Arctic was here on a saturday night within 45 min of placing the call. Ross the owner was on the phone…”

- Brian Lichtenthal
5 Rating |

”Excellent company. Very satisfied with the entire process. Salesperson was knowledgeable and did not try to sell the most expensive products, but the right products for my house. Installers arrived…”

- Ray Nesci
5 Rating |

”Jesse provided great service. He was friendly and courteous and extremely professional. He is an asset to Arctic Air.”

- Mike Berger
5 Rating |

”Excellent service. No BS just honest to goodness quoting. Told me what had to be fixed on my A/C and even showed me the damaged part. My serviceman was Robert…”

- Judith Gordon
5 Rating |

”The service call was on time and the service professional was very capable and informative. Everything was explained before hand with pricing quoted accurately.”

- Barbara Sosonka
2 Rating |

”Your team does great work. Your sales team on the other hand need to be more honest and be more informed about what a home really needs. The units I…”

- david gonzalez
5 Rating |

”Tony P did a great job of servicing my furnace. Very pleased with Artic Air. Will refer to friends. Keep up the good work!”

- Alice E. White
5 Rating |

”I have used Arctic Air for years and have always been happy with their service. Their technicians have always been professional and knowledgeable. This time my technician was Jesse Evert…”

- susan ebert
5 Rating |

”Jesse was terrific. He showed up right on time and was very pleasant. He was quick and explained everything. Thanks”

- Marie Rosen
5 Rating |

”We have been using Arctic Air for over 15 years ,I highly recommend them. Also a Big thank you to Jesse Evert. He was absolutely great and pleasure to deal…”

- Mandy Rose
5 Rating |

”Nice job, inspected my filter and determined I didnt need to replace it”

- Greg Colen
5 Rating |

”My experiences with Arctic Air have been extremely positive. The service people have been knowledgeable and pleasant to deal with.”

- Sheila Farber
5 Rating |

”Always dependable, on time, courteous and impeccable in their work quality. What else can one ask for?”

- Linos Frantzeskakis
5 Rating |

”I highly recommend Artic Air. When I moved into Manalapan, I had them completely redo my entire heating and cooling system, to include all new duct work. They completed the…”

- Anthony Piccolo
5 Rating |

”Always a pleasant and friendly experience whenever arctic has to come visit and maintain their equipment. All of their techs are pleasant and friendly and we even remember discussions we…”

- Dominic Ziccardi
Why Us?
Benefits of Choosing Us:
  • Family Owned since 1977
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  • No Job Too Big or Small
  • Professional Care
  • Certified Employees
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