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Helpful Hints

While we are more than happy to visit your home to assist you with your heating and cooling issues, there are many simple household changes that occur that can cause your system to not work properly. In our efforts to help our customers get their heating and cooling systems working effectively, we have listed a number of common areas to check prior to calling our office.

Of course, if none of these issues prove to be the problem, we are happy to help you 7 days a week, 365 days a year.

To schedule service online, click here or call us at (732) 455-9110.

  • Check circuit breaker
  • Make sure filter is clean
  • Check emergency switches by furnace and by top of staircase

Air Conditioning Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the air conditioner will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the furnace will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating and Cooling Service Checklist

Help the technician accurately and quickly diagnose your heating or cooling unit’s problem.

For heating and air conditioning units that may need to be repaired, you should be prepared to provide important information to the Arctic Air Conditioning technician when he arrives at your home. You know the “personality” of your heating or cooling unit.

Be prepared to tell the technician:

  • The brand and/or model number of your unit.
  • The age of your furnace or air conditioner.
  • When was it last serviced and who last serviced it.
  • When the filters were last changed.
  • Did you check your circuit breakers to make sure none were “tripped”?
  • When you first noticed that it seemed to not be working properly.
  • Was it making any unusual noises?
  • Are there any unusual odors?
  • Was there any unusual weather activity before the equipment acted up?
  • If you saw unusual fluids or leakage around the unit.
Testimonials
5 Rating |

”We had a great service today! Sammy Castro and Carimma were on time, professional and very friendly! They serviced all my concerns on a timely fashion! Clean,neat and again very…”

- Marta Berkowicz
5 Rating |

”Yes I would recommend them again. My service tech was very nice and helpful!”

- Generic Customer
5 Rating |

”Very professional service and technician. Answered all our questions, was punctual and pleasant to deal with.”

- Kay Budnick
5 Rating |

”Eric was on time, professional, and very knowledgeable of our units.”

- Marty Pickus
5 Rating |

”Came within 30 minutes did a nice clean job. Thank you”

- max kifayeh
5 Rating |

”Excellent service and technician arrives promptly and resolve my heating issue”

- Mary Gonzalez
5 Rating |

”I just purchased the house that Arctic Air Conditioning just serviced. I have had many other companies service systems in my other homes and have NEVER had a more thorough…”

- Bill Cash
5 Rating |

”Extremely accommodating and a pleasure to deal with. Ordered the part I needed for my heat, came in quickly and came same day to install it. Ty!!!”

- Maxene Orenstein Dymburt
5 Rating |

”The technician, Nick, was pleasant and knowledgeable and worked efficiently to prepare my furnaces for the winter.”

- Elia Gallello
5 Rating |

”Very professional. Very responsive. Came out to fix my heat within a couple of hours. Excellent service. A little pricey but I guess you get what you pay for. Very…”

- Ronald Evan
5 Rating |

”Great job!”

- Generic Customer
5 Rating |

”Jesse was friendly & professional. Price was reasonable. Strong recommendation!”

- Seung Shin
5 Rating |

”Thank you to Matthew. professional, curtious, and knowledgeable technician who had my heat back to normal quickly...also appreciated the text with technician picture and info forwarded when en route. 🤗”

- Valerie Martinez
5 Rating |

”Arctic Air is a classy outfit. Besides doing excellent work, Eduardo was very pleasant, professional, and presented a great face for Arctic Air. I am a year round customer and…”

- Sy Wodakow
5 Rating |

”Professional, friendly, and competent service”

- albert dweck
5 Rating |

”Excellent and timely service. Technicians were polite and explained services and thorough.”

- Adam Glinn
5 Rating |

”Excellent service once again! Nick was aces! Performed our annual service on our gas boiler and left the laundry room spotless! Courteous, on time, informative, very neat. 5 star service!”

- Bonnie Curry
5 Rating |

”Furnace was flaky. Tech came out and I think knew what the issue was before he took the cover off. Was pleasant to deal with, even though I was probably…”

- Tony Salerno
5 Rating |

”Highly professional service provided today. I received a very detailed explanation of system functions, needs and suggestions for proper upkeep. I have been completely satisfied with Arctic Air for many…”

- JOHN SAVARESE
5 Rating |

”Great service for a second time. Thanks a lot, David Ianni!”

- Arvind Vasudevan
5 Rating |

”Prompt arrival, fast courteous service.😀”

- Bill Chapello
5 Rating |

”We lost heat on a Sunday night . I called arctic Air that morning they sent a technician that morning. Fred diagnosed the problem in 10 minutes it was our…”

- Joe Azzaretto
5 Rating |

”Wonderful service for my tenants and I felt very comfortable with their work. They came highly recommended from a friend too.”

- Surfnyolly
Why Us?
Benefits of Choosing Us:
  • Family Owned since 1977
  • Emergency Service
  • Trusted for 40+ Years
  • Fast, Reliable Service
  • Safe, Licensed & Insured
  • Award-Winning Service
  • Friendly & Clean
  • No Job Too Big or Small
  • Professional Care
  • Certified Employees
  • Family Focused
  • Guaranteed Service