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Call Us Today! 732-455-9110
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Helpful Hints

While we are more than happy to visit your home to assist you with your heating and cooling issues, there are many simple household changes that occur that can cause your system to not work properly. In our efforts to help our customers get their heating and cooling systems working effectively, we have listed a number of common areas to check prior to calling our office.

Of course, if none of these issues prove to be the problem, we are happy to help you 7 days a week, 365 days a year.

To schedule service online, click here or call us at (732) 455-9110.

  • Check circuit breaker
  • Make sure filter is clean
  • Check emergency switches by furnace and by top of staircase

Air Conditioning Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the air conditioner will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the furnace will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating and Cooling Service Checklist

Help the technician accurately and quickly diagnose your heating or cooling unit’s problem.

For heating and air conditioning units that may need to be repaired, you should be prepared to provide important information to the Arctic Air Conditioning technician when he arrives at your home. You know the “personality” of your heating or cooling unit.

Be prepared to tell the technician:

  • The brand and/or model number of your unit.
  • The age of your furnace or air conditioner.
  • When was it last serviced and who last serviced it.
  • When the filters were last changed.
  • Did you check your circuit breakers to make sure none were “tripped”?
  • When you first noticed that it seemed to not be working properly.
  • Was it making any unusual noises?
  • Are there any unusual odors?
  • Was there any unusual weather activity before the equipment acted up?
  • If you saw unusual fluids or leakage around the unit.
Testimonials
5 Rating |

”Great service at a great price!! I called them at 8:30 AM to request a service call. New AC just stopped running. Service technician, Kyle Bowlin was at my house…”

- N S
5 Rating |

”From the initial phone call to the service tech to the constants updates from office staff Could not have been a smoother more reasonable experience Well worth the money”

- Brian Resnick
5 Rating |

”Excellent service. Office staff and technician were very pleasant and knowledgeable. Would highly recommend their services.”

- Scott Nemeth
5 Rating |

”I called Artic when Air went out and leaking into neighbors below on the 4th. My neighbors had spoken highly of them. Susan responded to me and was able to…”

- Lisa Wood Rossmeissl
5 Rating |

”This company is beyond top notch! Our AC system died right before this awful heat wave. The dispatcher got Tom to our house within a half hour to guide us…”

- Tracey Pawlak Reilly
5 Rating |

”I received the next available appointment and asked to be called if a time slot opened up. I truly was not expecting a call back and I did, changed to…”

- Gen McG
5 Rating |

”Tony was professional and very informative. He tested the air conditioner and let me know what worked and what was broken and let me watch his testing. Told me what…”

- Ann Peel
5 Rating |

”Had a brand new Lenox unit installed today. Super professional, great workmanship and customer service. A+ thank you all for your services!!”

- envieddesigns
5 Rating |

”Tony was great! He fixed the problem and still made it to our house as was promised even on a Friday evening at 7pm! We really appreciate the fact that…”

- Alexis Castellano
5 Rating |

”Air conditioning "died" on a 98 degree weekend. Extremly pleased that I was able to get a same day appointment. Christian showed up on time and quickly assessed the problem.…”

- Steph K
5 Rating |

”Took a no nonsense approach. Got right to the problem and resolved it very quickly. Fast, courteous and knowledgeable. I would absolutely use this Company and this technician again.”

- Frank Goodline
5 Rating |

”I would like to personally thank Arctic Air for making customer service a priority. A special thanks to “John” for reaching out and reinforcing my belief that I chose the…”

- Sunnie Casimiro
5 Rating |

”I have been a customer of Arctic Air for 9 years now. They are always prompt, knowledgeable and professional with their service. Today Dan Mawber (one of their service techs)…”

- David Heiblim
5 Rating |

”We have had wonderful service this week from Arctic Air. On Monday, Anthony came out to do our seasonal maintenance and made time in his schedule to accommodate us in…”

- Harry Himelfarb
5 Rating |

”Very personable, professional, neat and efficient.”

- Mike Spinelli
5 Rating |

”This is my third experience with Arctic Air Conditioning and the service has been excellent each time! My call this time was because my air conditioning wasn’t working so it…”

- Barbet Rucker
5 Rating |

”We arrived home to find the AC was not running, called the service. Rob was here and my AC was up and running by 615pm. No exaggeration! Excellent service! I…”

- Lisa Michalski-Sciarrino
5 Rating |

”My brother needed a new heating & air conditioning system. I had him call Arctic Air. Since my brother needed some help understanding what to ask I was there from…”

- javier santiago
5 Rating |

”Our old furnace conked out 3 years ago. Got one estimate for a new furnace, which was more than our budget allowed. Arctic's estimate was quite a bit less. They…”

- MsRollingthunder Bingham
5 Rating |

”Kyle was very professional! He was pleasant, knowledgeable, and efficient! I hope I won’t have any problems, but if I do I would request this great young man! Best Regards,…”

- Ellen Siberberg
5 Rating |

”Kyle was awesome. Very polite and professional. Serviced my AC unit in a timely fashion.”

- Sherry Komosinski
Why Us?
Benefits of Choosing Us:
  • Family Owned since 1977
  • Emergency Service
  • Trusted for 40+ Years
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  • Award-Winning Service
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  • No Job Too Big or Small
  • Professional Care
  • Certified Employees
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