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Helpful Hints

While we are more than happy to visit your home to assist you with your heating and cooling issues, there are many simple household changes that occur that can cause your system to not work properly. In our efforts to help our customers get their heating and cooling systems working effectively, we have listed a number of common areas to check prior to calling our office.

Of course, if none of these issues prove to be the problem, we are happy to help you 7 days a week, 365 days a year.

To schedule service online, click here or call us at (732) 455-9110.

  • Check circuit breaker
  • Make sure filter is clean
  • Check emergency switches by furnace and by top of staircase

Air Conditioning Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the air conditioner will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the furnace will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating and Cooling Service Checklist

Help the technician accurately and quickly diagnose your heating or cooling unit’s problem.

For heating and air conditioning units that may need to be repaired, you should be prepared to provide important information to the Arctic Air Conditioning technician when he arrives at your home. You know the “personality” of your heating or cooling unit.

Be prepared to tell the technician:

  • The brand and/or model number of your unit.
  • The age of your furnace or air conditioner.
  • When was it last serviced and who last serviced it.
  • When the filters were last changed.
  • Did you check your circuit breakers to make sure none were “tripped”?
  • When you first noticed that it seemed to not be working properly.
  • Was it making any unusual noises?
  • Are there any unusual odors?
  • Was there any unusual weather activity before the equipment acted up?
  • If you saw unusual fluids or leakage around the unit.
Testimonials
5 Rating |

”Quick, courteous service. I would definitely recommend.”

- Jeremy Bahun
5 Rating |

”I just had Artic Air come to my home for the first time to service my AC. The technician was Jesse and he was very good and knowledgeable. Answered any…”

- Kevin Shields
5 Rating |

”Very happy with their service and installation.”

- Paul Daws
5 Rating |

”The technician, Eduardo was friendly, responsive, quick and efficient. He was in and out in 20 minutes and wore gloves, booties and a mask the entire time.”

- Brian Schoenfeld
5 Rating |

”Arctic Air has installed both my zones. They are very fast to respond whenever I had a problem. I had a small coolant leak and there were delays in receiving…”

- K Balasubramanian
5 Rating |

”Alex was professional, courteous, and thorough. Would definitely recommend Artic Air.”

- D
5 Rating |

”The individual performing the work explained everything he was going to do. He was neat and very professional. I would recommend Artic Air.”

- Lawrence Goldner
5 Rating |

”Fast response to replace water heater with in 24 hours”

- Claudia Celmer
5 Rating |

”TECH was Great, Nice and very helpful 👍”

- Jan Seidler
5 Rating |

”They’re always available when you need them.”

- rafael quezada
5 Rating |

”Matt was amazing. Arrived early and fixed my a/c!”

- Kerry Snyder
5 Rating |

”They are absolutely amazing. From the first phone call with Gina, to the estimate, to the actual install, everyone was awesome. They even helped us when our unit died, with…”

- Josh Brenner
5 Rating |

”I have been using Arctic Air for 19 years..Great customer service..prompt, reliable, knowledgeable and every technician is professional..”

- BellaBella 23
5 Rating |

”My husband and I were extremely impressed with the service we received from Arctic Air Conditioning.and Heating. We received a very timely response to our call for air conditioning repair…”

- Adele V
5 Rating |

”Our AC broke and I can’t express enough how fast and efficient Arctic Air was, they came the same day and were always professional. We also had a plumbing issue…”

- Kim Ross
5 Rating |

”Anthony provided the service at our house and was very professional. He was on time, very nice and completed the work in a timely fashion. Arctic air has done heating…”

- Frank CETERA
5 Rating |

”After 30 years my central AC system was on its way out. After reaching out to a few contractors Arctic Air offered a great system at a reasonable price. A…”

- J Sinagra
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