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Helpful Hints

While we are more than happy to visit your home to assist you with your heating and cooling issues, there are many simple household changes that occur that can cause your system to not work properly. In our efforts to help our customers get their heating and cooling systems working effectively, we have listed a number of common areas to check prior to calling our office.

Of course, if none of these issues prove to be the problem, we are happy to help you 7 days a week, 365 days a year.

To schedule service online, click here or call us at (732) 455-9110.

  • Check circuit breaker
  • Make sure filter is clean
  • Check emergency switches by furnace and by top of staircase

Air Conditioning Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the air conditioner will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the furnace will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating and Cooling Service Checklist

Help the technician accurately and quickly diagnose your heating or cooling unit’s problem.

For heating and air conditioning units that may need to be repaired, you should be prepared to provide important information to the Arctic Air Conditioning technician when he arrives at your home. You know the “personality” of your heating or cooling unit.

Be prepared to tell the technician:

  • The brand and/or model number of your unit.
  • The age of your furnace or air conditioner.
  • When was it last serviced and who last serviced it.
  • When the filters were last changed.
  • Did you check your circuit breakers to make sure none were “tripped”?
  • When you first noticed that it seemed to not be working properly.
  • Was it making any unusual noises?
  • Are there any unusual odors?
  • Was there any unusual weather activity before the equipment acted up?
  • If you saw unusual fluids or leakage around the unit.
Testimonials
5 Rating |

”What a great experience! All three guys were professional and knowledgeable. Yesterday I found a new plumber!”

- Generic Customer
5 Rating |

”By far the most respectful and trustworthy and pleasant experience I have ever had that I can recall with an HVAC personnel”

- Janet
5 Rating |

”We have been a client of Arctic Air for many years. They have installed new heating and air conditioner units as well as a new humidifier for us. They are…”

- Rita Saunders
5 Rating |

”The tech was on time, professional and shared multiple options for solve repair. Mike M. and Artic I would recommend and use again.”

- Sherman Lyerly
5 Rating |

”Great fast response. Set up this appointment through Home Depot.”

- Robin Fleming
5 Rating |

”Customer service is always on point. If we need anything they are quick to respond back to us and send someone out to assess the situation. They cover their shoes…”

- Christina Goodspeed
5 Rating |

”Nick was really great and provided top notch service. Would recommend him and Arctic Air to anyone needing assistance.”

- Kostas Skordalos
5 Rating |

”We highly recommend Artic air conditioning, today was very cold and furnace wouldn't stay on. Arrived as promise, Tech David I. was very professional and fix the issue, price was…”

- Rox BO
5 Rating |

”Someone recommended Arctic to me so I made an appointment for service on my furnace and humidifier and Alfredo their technician was very professional as well as very thorough. I…”

- Florence Anne Barry
5 Rating |

”They are competent, professional and personable. When they finish the job is done. I will use them anytime the need arises.”

- Dan Maida
5 Rating |

”Our new tankless hot water system was not resulting in water that was hot enough. Sal showed me that the system was generating hot enough water, it just wasn't making…”

- Jeffrey Malkin
5 Rating |

”Professional, respectful and straightforward with pricing and services.”

- BECKY SPEEDY
5 Rating |

”Nicholas was very professional and got our heat working again.”

- Bernard Friedman
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