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Helpful Hints

While we are more than happy to visit your home to assist you with your heating and cooling issues, there are many simple household changes that occur that can cause your system to not work properly. In our efforts to help our customers get their heating and cooling systems working effectively, we have listed a number of common areas to check prior to calling our office.

Of course, if none of these issues prove to be the problem, we are happy to help you 7 days a week, 365 days a year.

To schedule service online, click here or call us at (732) 455-9110.

  • Check circuit breaker
  • Make sure filter is clean
  • Check emergency switches by furnace and by top of staircase

Air Conditioning Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the air conditioner will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the furnace will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating and Cooling Service Checklist

Help the technician accurately and quickly diagnose your heating or cooling unit’s problem.

For heating and air conditioning units that may need to be repaired, you should be prepared to provide important information to the Arctic Air Conditioning technician when he arrives at your home. You know the “personality” of your heating or cooling unit.

Be prepared to tell the technician:

  • The brand and/or model number of your unit.
  • The age of your furnace or air conditioner.
  • When was it last serviced and who last serviced it.
  • When the filters were last changed.
  • Did you check your circuit breakers to make sure none were “tripped”?
  • When you first noticed that it seemed to not be working properly.
  • Was it making any unusual noises?
  • Are there any unusual odors?
  • Was there any unusual weather activity before the equipment acted up?
  • If you saw unusual fluids or leakage around the unit.
Testimonials
5 Rating |

”They showed up when they said they would! Our technician Javier was exceptional...knowledgeable, honest and very pleasant!!!”

- Scott Hadley
5 Rating |

”So grateful to Arctic Air for their immediate and professional response when I both called for an estimate and then agreed to terms of installing a new system to replace…”

- Pat Vargo
5 Rating |

”Excellent service! Friendly polite!”

- Laura Mchugh
4 Rating |

”Failed to repair my gas water heater that pilot could not stay lit. Replaced with new 75 gallon Bradford White. Paid $2500. No itemized receipt. Two technicians worked three hours,…”

- Dongchen Li
5 Rating |

”Arctic Air has been incredible from the beginning! They did a full replacement of my heating and air conditioning systems last year, including all the duct work and gas lines,…”

- Kevin K
5 Rating |

”Fred was a pleasure to work with. He was very knowledgeable. He explained what needed to be done and did it in an efficient manner. Would recommend”

- Annamaria Saraceni
5 Rating |

”Fabulous ! - just had a hot water boiler replaced for my hot water baseboard heating system in Marlboro. My original one lasted 36 years. Price was right, but the…”

- Pedro Puckerstein
5 Rating |

”Excellent service. The Customer service staff tried to help out on the phone before sending a technician in order to avoid me paying the service fees and when this didn’t…”

- Marwa Khalifa
5 Rating |

”Excellent Service Call. Jesse was polite, knowledgeable and took his time on the call.”

- Marc Mandelbaum
5 Rating |

”Great company great employees”

- Rashaun Jett
5 Rating |

”EXCELLENT WORK AND AND QUICK FOLLOW UP SERVICE IF NEEDED”

- Norman Goodman
5 Rating |

”Love the text system where I know who is coming, their pic, a little about them. Michael was so nice. Very knowledgeable and helpful. Would recommend Arctic Air to all.”

- nancy nielsen
4 Rating |

”Excellent service and knowledgeable technician. Outstandiing”

- Linda Robertello
5 Rating |

”Our A/C broke down a few days ago and we called Arctic to have a look. The service tech, Manny Castro, arrived 20 minutes early. Yes, early! The best part…”

- Charles K
5 Rating |

”The tech arrived upon the scheduled time. He was very knowledgeable and courteous. Found and fixed the problem quickly. I highly recommend.”

- Suzanne Vyszwany-Cancelliere
4 Rating |

”Kyle (technician) arrived at the beginning of the 2 hour window, which was good. He performed a series of tests and diagnose the problem and provided me with a couple…”

- R C
5 Rating |

”quality of service in every area. knowledgable installers. very efficient. everything immaculately cleaned up. very satisfied.”

- Don Vaughn
5 Rating |

”called and got appointment for the next day.tecnician was professional,knowledgeable,and knew exactly what he had to do.he walked us through the process.”

- Carol Giustino
5 Rating |

”Mr. Santarpia arrived at my home early this morning & went directly to work. He was here to perform maintenance on the air conditioning unit. He was very thorough and…”

- Claudette Wallace
5 Rating |

”The technicians knew their jobs and did great work . They were very prompt and a pleasure to deal with.”

- Marci's Shower
5 Rating |

”Professional and curteous, Artic Air takes care of their customers!”

- Brian Schiels
Why Us?
Benefits of Choosing Us:
  • Family Owned since 1977
  • Emergency Service
  • Trusted for 40+ Years
  • Fast, Reliable Service
  • Safe, Licensed & Insured
  • Award-Winning Service
  • Friendly & Clean
  • No Job Too Big or Small
  • Professional Care
  • Certified Employees
  • Family Focused
  • Guaranteed Service