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Helpful Hints

While we are more than happy to visit your home to assist you with your heating and cooling issues, there are many simple household changes that occur that can cause your system to not work properly. In our efforts to help our customers get their heating and cooling systems working effectively, we have listed a number of common areas to check prior to calling our office.

Of course, if none of these issues prove to be the problem, we are happy to help you 7 days a week, 365 days a year.

To schedule service online, click here or call us at (732) 455-9110.

  • Check circuit breaker
  • Make sure filter is clean
  • Check emergency switches by furnace and by top of staircase

Air Conditioning Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the air conditioner will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating Season

Please make sure your furnace switch and emergency switch, which may be located on an adjacent wall or top of basement stairs, are in the ON position.

Please make sure your furnace door is on securely. If the door is not making contact the furnace will not run.

Please make sure you have a clean filter inside of your furnace.  If you have a 1” filter it should be changed every two months. If Arctic had installed a 5” media filter it is an annual filter. Electronic Air Cleaners should be cleaned every two months.

Heating and Cooling Service Checklist

Help the technician accurately and quickly diagnose your heating or cooling unit’s problem.

For heating and air conditioning units that may need to be repaired, you should be prepared to provide important information to the Arctic Air Conditioning technician when he arrives at your home. You know the “personality” of your heating or cooling unit.

Be prepared to tell the technician:

  • The brand and/or model number of your unit.
  • The age of your furnace or air conditioner.
  • When was it last serviced and who last serviced it.
  • When the filters were last changed.
  • Did you check your circuit breakers to make sure none were “tripped”?
  • When you first noticed that it seemed to not be working properly.
  • Was it making any unusual noises?
  • Are there any unusual odors?
  • Was there any unusual weather activity before the equipment acted up?
  • If you saw unusual fluids or leakage around the unit.
Testimonials
5 Rating |

”I needed a last minute gas line repair and extension under my new deck construction and Arctic Air came to the rescue as the only company to provide an estimate…”

- Lewda Kris
5 Rating |

”I usually don’t write reviews, but this company deserves a thank you! Within one month, both my AC and heating systems died! Alex Gallo helped facilitate both installations each time…”

- Lisa Van Pelt
5 Rating |

”It was a great experience all around. The tech took the time to walk me through the process, the system and the work being done.”

- Kurtis Perdelwitz
5 Rating |

”have been using arctic air for almost 30 years. excellent company.”

- Michael Frankel
5 Rating |

”Joe installed a vent cap on top of our heating exhaust pipe. He was on time, professional, efficient and friendly. We've been customers of Arctic Air for 10 years and…”

- helaine weiss
5 Rating |

”The service man, Kyle, was so helpful and he got our furnace going again. Also when I called last night after 10- or 10:30 when I realized that the furnace…”

- Betsy Brotman
5 Rating |

”Artic Air was recommended to me by a neighbor who had a new heating system installed. I needed a new heating system and A/C return vents installed in the bedrooms…”

- William P
5 Rating |

”great service”

- Arnold Mandel
5 Rating |

”Fred was here to do my A/C spring tuneup. He was very professional. I was very satisfied with the service he provided.”

- Murray Kasper
5 Rating |

”Excellent customer experience from estimate to installation! We installed a new central air conditioner since the one we had was ready for replacement. We received a few estimates and Artic…”

- Rhonda B
5 Rating |

”They were professional...on time...thorough...and great!!!!”

- cindy lawrence
5 Rating |

”Absolutely Amazing!!! Was pleasure dealing with Susan over the phone and everything was great from start to finish. Great customer service, very competitive pricing, on-time arrival as promised, and job…”

- Manpreet Singh
5 Rating |

”Sammy was amazing. He was thorough, efficient, and incredibly knowledgeable and professional!”

- Stacey Oxley
5 Rating |

”Nick was superb!. Highly recommended. I Nelson”

- Ira Nelson
4 Rating |

”Robert Rocks!”

- 7 DIZBUSTER
5 Rating |

”Sammy was very thorough and explained everything that he did. I was extremely satisfied with his service. I will continue to use Arctic Air and have recommend them to others…”

- Bob Pincu
5 Rating |

”The technician Jeremy was knowledgeable professional and took great care to check out the systems”

- Peter Sucher
5 Rating |

”Truly Amazing Company!! Each an every employee that has come to my home has always been Extremely professional; respectful an take the time to explain an educate the customer about…”

- Kathleen Wasko
5 Rating |

”As always the Arctic Air techs are perfect. They explain everything, are on time, very clean in their work and do a great job. Would highly recommend them.”

- Jeffrey Lefkowitz
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Benefits of Choosing Us:
  • Family Owned since 1977
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