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Heat Pump Troubleshooting

Heat pumps provide affordable year-round comfort—that is, when they’re working properly. If you’re experiencing difficulties, follow these heat pump troubleshooting tips before you call a pro.

Heat Pump Doesn’t Heat Properly

Remember, heat pumps don’t produce air as hot as furnaces. Occasional defrost mode also results in temporarily cool air. With this in mind, move forward with these troubleshooting tips:

  • Make sure the thermostat is set to heat. Increase the temperature 5 degrees and see if the air warms up.
  • Double check that all supply registers are wide open.
  • Change the filter to prevent restricted airflow.
  • Make sure the backup electric resistance heater kicks in when the heat pump can’t keep up with demand.
  • If you’re still stumped, call a technician to diagnose the problem and provide heat pump repair.

Heat Pump Won’t Run

If the heat pump is completely unresponsive, it could be experiencing power problems. To check that the system is receiving power:

  • Make sure the thermostat is set to the right mode (heating or cooling) and the desired temperature.
  • Reset any tripped breakers in the main electrical panel.
  • Make sure the power switch in the air handler unit is turned on.
  • Reset any tripped breakers and replace blown fuses in the air handler cabinet.
  • Call a professional for help if the heat pump still won’t turn on.

Heat Pump Freezes Up

The defrost cycle should prevent the heat pump from icing up in the winter, but if this happens, do the following:

  • Ensure furniture and rugs aren’t blocking return air registers.
  • Change the filter to improve airflow.
  • Call a professional if restricted airflow isn’t the problem.

Heat Pump Short Cycles

Short cycling is inefficient and wears out the heat pump faster. To troubleshoot the problem, try these tips:

  • Replace the filter to prevent restricted airflow from overheating the unit.
  • Call a professional to recalibrate the thermostat or replace the heat anticipator.

Heat Pump Makes Strange Noises

Odd sounds are annoying and may indicate a problem. Follow this advice:

  • Tighten the screws on the cover panel to eliminate rattling noises.
  • Dent the metal ductwork slightly to make the surface more rigid and less likely to ping and pop as hot air blows by.
  • Call a professional to address squealing and grinding sounds.

When these heat pump troubleshooting tips aren’t enough to get your system working right again, contact Arctic Air Conditioning for help!

Testimonials
5 Rating |

”Kevin, the technician, got to work right away. He checked everything n the attic and changed the filter. He then proceeded to test the air conditioning unit. He said everything…”

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5 Rating |

”Very professional and knowledgeable. We have been dealing with Arctic Air for over 12 years and always had a great experience.”

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5 Rating |

”Excellent new system installed, and very good yearly service to keep it running well.”

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”Excellent work!”

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”Amazing company!! Timely, knowledgeable, and patient. Eric did an amazing job!!”

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”Fast service with honesty!”

- Linda Millie
5 Rating |

”Very satisfied with the prompt and professional service”

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5 Rating |

”David the tech was very polite and professional. He thoroughly explained what the AC tune up work would entail and he took the time out to thoroughly answer any questions…”

- Generic Customer
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”Michael is a superb plumber with patience. High recommended.”

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”Recently had ductless air installed in my home. From the initial consultation with Mike to the service techs comming on site to install the process was made easy and smooth.…”

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5 Rating |

”Eric arrived right on time and performed the annual maintenance service on my air conditioner per my request. When he finished, he reviewed what he had done and what he…”

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5 Rating |

”Matt arrived prior to the scheduled time which was wonderful! He did a thorough check of all heating and cooling units. He was polite, courteous, and knowledgeable.”

- Generic Customer
5 Rating |

”Sammie was an excellent technician who came for my AC tune up. I am a first time homeowner and he was very informative and helpful with any questions I had.…”

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5 Rating |

”Excellent and timely service. Technician had good knowledge and experience to.handle AC unit at my home. Thanks for best quality service.”

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5 Rating |

”Prompt service. The technician arrived in the timeframe given. He very quickly found the problem & was able to repair it. He was very courteous & explained exactly what the…”

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5 Rating |

”AGAIN. Service was above all expectations. I have never been disappointed with service and follow up with Arctic Air. (9 Years) Sammy was outstanding explaining all work that was done.…”

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5 Rating |

”Great service and quality. Our technician, Sammy was very knowledgeable and pleasant, he even washed out our air conditioning unit could, which we never had done before! He was great!…”

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”The technician, David, was a perfect gentleman. He explained to me everything he was going to do and why, then did it, then told me what he found and what…”

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”I like how professional they have been. They installed and air conditioning unit that we absolutely love. They also have serviced our heating system and the technician was personable and…”

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5 Rating |

”Great service and the tech..Jesse Everet went above and beyond to help”

- Frank Masi
5 Rating |

”Technician was very polite and helpful, and was on time”

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”Very professional, the technician really knew what he was doing. He was also very polite.”

- Larry Poland
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