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Heat Pump Troubleshooting

Heat pumps provide affordable year-round comfort—that is, when they’re working properly. If you’re experiencing difficulties, follow these heat pump troubleshooting tips before you call a pro.

Heat Pump Doesn’t Heat Properly

Remember, heat pumps don’t produce air as hot as furnaces. Occasional defrost mode also results in temporarily cool air. With this in mind, move forward with these troubleshooting tips:

  • Make sure the thermostat is set to heat. Increase the temperature 5 degrees and see if the air warms up.
  • Double check that all supply registers are wide open.
  • Change the filter to prevent restricted airflow.
  • Make sure the backup electric resistance heater kicks in when the heat pump can’t keep up with demand.
  • If you’re still stumped, call a technician to diagnose the problem and provide heat pump repair.

Heat Pump Won’t Run

If the heat pump is completely unresponsive, it could be experiencing power problems. To check that the system is receiving power:

  • Make sure the thermostat is set to the right mode (heating or cooling) and the desired temperature.
  • Reset any tripped breakers in the main electrical panel.
  • Make sure the power switch in the air handler unit is turned on.
  • Reset any tripped breakers and replace blown fuses in the air handler cabinet.
  • Call a professional for help if the heat pump still won’t turn on.

Heat Pump Freezes Up

The defrost cycle should prevent the heat pump from icing up in the winter, but if this happens, do the following:

  • Ensure furniture and rugs aren’t blocking return air registers.
  • Change the filter to improve airflow.
  • Call a professional if restricted airflow isn’t the problem.

Heat Pump Short Cycles

Short cycling is inefficient and wears out the heat pump faster. To troubleshoot the problem, try these tips:

  • Replace the filter to prevent restricted airflow from overheating the unit.
  • Call a professional to recalibrate the thermostat or replace the heat anticipator.

Heat Pump Makes Strange Noises

Odd sounds are annoying and may indicate a problem. Follow this advice:

  • Tighten the screws on the cover panel to eliminate rattling noises.
  • Dent the metal ductwork slightly to make the surface more rigid and less likely to ping and pop as hot air blows by.
  • Call a professional to address squealing and grinding sounds.

When these heat pump troubleshooting tips aren’t enough to get your system working right again, contact Arctic Air Conditioning for help!

Testimonials
5 Rating |

”Needed my heating system serviced and called Wednesday afternoon. The next day Jesse responded did what was needed promptly and professionally. Price was decent too.”

- Andrew Drew G
5 Rating |

”Arctic Air responded promptly to my call and acted professionally in providing me with top quality service. I have been a loyal customer for many years and have been very…”

- Carol Rosenfeld
5 Rating |

”Always a good experience when I call and when the service people arrive. This visit I had Jesse to service my unit. He was very polite and did a great…”

- Donna Croce
5 Rating |

”We've had great experience with Arctic Air for both heating and cooling. Highly recommend.”

- Annmarie Deangelis Vivo
5 Rating |

”Arctic Air services our heating and cooling systems every year. They also do any repair work on the systems. We recently had them do our annual heating check-up. Kyle, the…”

- Mary Kohoot Cembor
5 Rating |

”Great service”

- hardik panchal
5 Rating |

”From the sale by Ron to the installation my experience was amazing! Ron explained the options to me and ensured I would love the product and professional installation. The installers…”

- donna pabon
5 Rating |

”We have been customers of Arctic Air for several years. Recently, we had a problem with our furnace. The issue always occurred when the technician was not present and ran…”

- Dorothy Schneider
5 Rating |

”They just did major work in my house.. very punctual ,extremely clean and very professional .. it is always nice to see a and hire a well run successful family…”

- Michael Duru
5 Rating |

”Jesse Evert was the Arctic Air Conditioning tech who arrived to service my equipment. Jesse was professional, knowledgeable and most polite. He explained what he was doing as he went…”

- Flo Anderson
5 Rating |

”after 36 years, never had a complaint. all the staff and service people are polite, understanding and excellent at their craft”

- Harold Zoberg
5 Rating |

”New HVAC (gas furnace and central air) - Great price. Excellent installers (very professional). Top notch customer service. Would not hesitate at all recommending them.”

- Myname Here
5 Rating |

”Been using Arctic Air for over 20 years. Very professional staff and always able to get fast appointments even during peak times. Team is very knowledgeable from AC to Heating…”

- Michael P.
5 Rating |

”Extremely happy and satisfied with Arctic Air!! The President Ross reached out to me within minutes of my post and was at my house within a half an hour to…”

- Nermeen Elhusseini Hamido
5 Rating |

”We had no heat last night and this morning. Both furnaces did not respond to raising the thermostat setting. We called Arctic Air who had a Technician at our house…”

- pete triozzi
5 Rating |

”I wanted to say thank you Arctic Air conditioning team (Connor, Jim, Mike) and tell you how happy I am with the work you guys did in my house. Right…”

- Suresh Reddy Deva
5 Rating |

”Jesse was informative, competent and friendly and a pleasure to work with. Truly an exemplary service person and an asset to Arctic Air.”

- John LaCarrubba
5 Rating |

”From the first time Arctic Air came to our home to give an estimate, we knew we had chosen a quality company for the job. From the staff at the…”

- Tom Hipper
5 Rating |

”We always have great service with Arctic Air. They are fast, dependable and a pleasure to deal with. The technician, Sal Delre, was outstanding, understanding and so helpful! Special thanks…”

- Navin Pramanand
5 Rating |

”Thank you so much Jaime! Now we have heat. Arctic Air is highly recommended, they came right away when I called them to fixed my furnace.”

- Chona Trinidad-Petzold
5 Rating |

”Artic has been our HVAC company for years. Totdsay's annual visit was special thanks to Kyle the technician/service specialist. AMAZING!”

- Jim Mc Connell
5 Rating |

”I️ had Connor from Artic come out and give me a price along with talking me through the whole process. The installers were great and did a terrific job. We…”

- Darren Ghaffari
5 Rating |

”Sal provided outstanding service. We scheduled a tuneup on our furnace and he was pleasant as was any of the staff we came in contact with. Very easy company to…”

- Michelle Hermelee
1 Rating |

”Had a full a/c heat system installed only 6 years ago and had problems every year. From sticky gas valve that took 3 different technicians to figure out, to broken…”

- Brian K.
5 Rating |

”Had my heating and air conditioning unit installed by Arctic almost 6 years ago. I also use them twice a year for the unit tune up. I have never had…”

- Rochelle Polesuk
5 Rating |

”Arctic Air is one of the best companies around. I've tried other companies but no one compares to Arctic. They are always on time and provide the best, most thorough…”

- Donna West
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