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Heat Pump Troubleshooting

Heat pumps provide affordable year-round comfort—that is, when they’re working properly. If you’re experiencing difficulties, follow these heat pump troubleshooting tips before you call a pro.

Heat Pump Doesn’t Heat Properly

Remember, heat pumps don’t produce air as hot as furnaces. Occasional defrost mode also results in temporarily cool air. With this in mind, move forward with these troubleshooting tips:

  • Make sure the thermostat is set to heat. Increase the temperature 5 degrees and see if the air warms up.
  • Double check that all supply registers are wide open.
  • Change the filter to prevent restricted airflow.
  • Make sure the backup electric resistance heater kicks in when the heat pump can’t keep up with demand.
  • If you’re still stumped, call a technician to diagnose the problem and provide heat pump repair.

Heat Pump Won’t Run

If the heat pump is completely unresponsive, it could be experiencing power problems. To check that the system is receiving power:

  • Make sure the thermostat is set to the right mode (heating or cooling) and the desired temperature.
  • Reset any tripped breakers in the main electrical panel.
  • Make sure the power switch in the air handler unit is turned on.
  • Reset any tripped breakers and replace blown fuses in the air handler cabinet.
  • Call a professional for help if the heat pump still won’t turn on.

Heat Pump Freezes Up

The defrost cycle should prevent the heat pump from icing up in the winter, but if this happens, do the following:

  • Ensure furniture and rugs aren’t blocking return air registers.
  • Change the filter to improve airflow.
  • Call a professional if restricted airflow isn’t the problem.

Heat Pump Short Cycles

Short cycling is inefficient and wears out the heat pump faster. To troubleshoot the problem, try these tips:

  • Replace the filter to prevent restricted airflow from overheating the unit.
  • Call a professional to recalibrate the thermostat or replace the heat anticipator.

Heat Pump Makes Strange Noises

Odd sounds are annoying and may indicate a problem. Follow this advice:

  • Tighten the screws on the cover panel to eliminate rattling noises.
  • Dent the metal ductwork slightly to make the surface more rigid and less likely to ping and pop as hot air blows by.
  • Call a professional to address squealing and grinding sounds.

When these heat pump troubleshooting tips aren’t enough to get your system working right again, contact Arctic Air Conditioning for help!

Testimonials
5 Rating |

”Great service at a great price!! I called them at 8:30 AM to request a service call. New AC just stopped running. Service technician, Kyle Bowlin was at my house…”

- N S
5 Rating |

”From the initial phone call to the service tech to the constants updates from office staff Could not have been a smoother more reasonable experience Well worth the money”

- Brian Resnick
5 Rating |

”Excellent service. Office staff and technician were very pleasant and knowledgeable. Would highly recommend their services.”

- Scott Nemeth
5 Rating |

”I called Artic when Air went out and leaking into neighbors below on the 4th. My neighbors had spoken highly of them. Susan responded to me and was able to…”

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5 Rating |

”This company is beyond top notch! Our AC system died right before this awful heat wave. The dispatcher got Tom to our house within a half hour to guide us…”

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5 Rating |

”I received the next available appointment and asked to be called if a time slot opened up. I truly was not expecting a call back and I did, changed to…”

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5 Rating |

”Tony was professional and very informative. He tested the air conditioner and let me know what worked and what was broken and let me watch his testing. Told me what…”

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5 Rating |

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- envieddesigns
5 Rating |

”Tony was great! He fixed the problem and still made it to our house as was promised even on a Friday evening at 7pm! We really appreciate the fact that…”

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5 Rating |

”Air conditioning "died" on a 98 degree weekend. Extremly pleased that I was able to get a same day appointment. Christian showed up on time and quickly assessed the problem.…”

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5 Rating |

”Took a no nonsense approach. Got right to the problem and resolved it very quickly. Fast, courteous and knowledgeable. I would absolutely use this Company and this technician again.”

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5 Rating |

”I would like to personally thank Arctic Air for making customer service a priority. A special thanks to “John” for reaching out and reinforcing my belief that I chose the…”

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5 Rating |

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5 Rating |

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5 Rating |

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5 Rating |

”This is my third experience with Arctic Air Conditioning and the service has been excellent each time! My call this time was because my air conditioning wasn’t working so it…”

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5 Rating |

”We arrived home to find the AC was not running, called the service. Rob was here and my AC was up and running by 615pm. No exaggeration! Excellent service! I…”

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5 Rating |

”My brother needed a new heating & air conditioning system. I had him call Arctic Air. Since my brother needed some help understanding what to ask I was there from…”

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5 Rating |

”Our old furnace conked out 3 years ago. Got one estimate for a new furnace, which was more than our budget allowed. Arctic's estimate was quite a bit less. They…”

- MsRollingthunder Bingham
5 Rating |

”Kyle was very professional! He was pleasant, knowledgeable, and efficient! I hope I won’t have any problems, but if I do I would request this great young man! Best Regards,…”

- Ellen Siberberg
5 Rating |

”Kyle was awesome. Very polite and professional. Serviced my AC unit in a timely fashion.”

- Sherry Komosinski
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