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In the Media12

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”The workers were extremely pleasant. Job was done well and they cleaned up when they were done.”

- Ellen Frost
5 Rating |

”Mike was was a great technician. He was very pleasant and able to educate me about my heater. I was very guarded at first since my previous encounter with another…”

- Dennis Ladiana
5 Rating |

”When an HVAC company shows up at your house, after you receive and email and text with picture (and their background), they walk up with booties in hand and put…”

- Darek Hahn
5 Rating |

”Our technician Eric arrived on time and went over the maintenance check with me. I would highly recommend Arctic Air to anyone who is looking for someone to do an…”

- Christine Hedin
5 Rating |

”Wonderful company to work with came on time explain everything to me gave me quit right there and then set up appointment for next day should up on time next…”

- Paul Chapman
5 Rating |

”Artic Air 5 stars not only did they do a wonderful job at my place of business Greatway Carpet & Flooring in Manalapan . They just finished my home did…”

- Albert Maya
5 Rating |

”Referred by a neighbor. Excellent customer service from the first call. Text message to say they are en route with photo of service person, ETA, and background.Quality work, communication, professional…”

- Benita Mark
5 Rating |

”I used their website to contact them on Sunday about my a/c acting up. I heard from them first thing Monday morning. The tech was at my house that day…”

- Ron Ralph
5 Rating |

”As always, Artic Air was on time and the technician was courteous. The work was completed as quoted. Would highly recommend Artic Air.”

- Tara Tarrant Gunthner
5 Rating |

”Excellent and prompt service ...technician was a gentleman and extremely knowledgeable...”

- Joseph Guida
5 Rating |

”My unit was cooling but it felt wet in my house and the coils needed to be cleaned in order to diagnose the issue so I decided to replace it…”

- Arlene Fallon
5 Rating |

”The tech showed up as promised and troubleshoot problem. Very pleasant and professional and explained charges beforehand. Unfortunately they need to order a large part and will take time to…”

- Nobel Shelby
5 Rating |

”Had a furnace that was put in our home in 1962 ,so it was time to upgrade after the great job Artic Air did on installing an AC unit for…”

- Steve England
5 Rating |

”Great job diagnosing my issue and solving the same day. Kevin was outstanding- highly recommended!”

- Chuck Rothrock
5 Rating |

”When you have the technician who has great diagnostic skills to uncover your problem, it's a great feeling of satisfaction. Dan has the experience to know what to look for…”

- Steven Myers
5 Rating |

”Very professional, the team worked yesterday n installed a full new system with robotic precision, cleaned up meticulously ,,, full marks....will now check the efficiency of Lenox in the comming…”

- Allan Couto
5 Rating |

”The technician (Kyle Bowlin) knew exactly what the issue was from the description. Within half an hour he had the system working (and checked to make sure it was). The…”

- Jaime Krause
5 Rating |

”The technician (Kyle Bowlin) knew exactly what the issue was from the description. Within half an hour he had the system working (and checked to make sure it was). The…”

- Jaime Krause
5 Rating |

”the guys are professionals they know what they are doing ,polite,clean,great,i would definitely recommend arctic air.”

- Steve Flajsing
5 Rating |

”great job, professionalism ,clean,great, very happy.”

- steve flajsing
5 Rating |

”Wonderful service for my tenants and I felt very comfortable with their work. They came highly recommended from a friend too.”

- Surfnyolly
5 Rating |

”Kyle & John were very professional and courteous. They checked my A/C and explained the problem, then made the needed repair expeditiously. I was very pleased with their work.”

- Mary Guzy
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