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In the Media12

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”Jesse was patient explaining my heating system and did a very neat job and arrived right on time.”

- Kerry Snyder
5 Rating |

”They were so kind to me and donated the whole new system to me. I am so grateful”

- Amy Handaly
5 Rating |

”Jesse was a very nice easy to talk to young man. Answered all my questions. Polite and friendly. Explained everything he did . Awesome. Definetly recommend.”

- Jim Shockley
4 Rating |

”GREAT SAVINGS”

- Mr Quick
5 Rating |

”Best service ever”

- Megan Moelius
5 Rating |

”The entire experience was fantastic from start to finish. Connor McBride gave me an excellent evaluation and estimate. He answered my questions patiently and professionally and responded to my phone…”

- Mary Sullivan
5 Rating |

”I've never written one of these reviews, but felt this one was necessary. I just had both my furnaces fail within one day of one another and needed heat as…”

- Marc Tauber
5 Rating |

”Michael was on time, very professional, he explained the issue and fixed it quickly”

- joyce berg
5 Rating |

”Punctual and professional”

- Meredith Buchholtz
5 Rating |

”They exceeded my expectations. I had a furnace and central air unit installed. Not only did they install the equipment, but also redid all the ductwork and routing of the…”

- Howard Wolsten
5 Rating |

”We had a new furnace, AC and Hot water heater installed this week by Arctic Air. I can't say enough about the excellent service we received. From the moment the…”

- Barbara K.
5 Rating |

”Wonderful experience. Technician was on time, professional, and made sure all my questions were answered. A+ rating.”

- Elizabeth Seidler
5 Rating |

”Timely, efficient, effective, and above all honest. What more could you want in a local company?”

- Michael Rosenberg
5 Rating |

”Arctic air is top notch. Always reliable and dependable. We have used many other conpanies in the past and no one compares to them. From the appointment making to the…”

- craig bender
5 Rating |

”I've been using Arctic HVAC for years. I bought my furnace from them and they service it. They also maintain our AC and dehumidifier. They have plumbers, so they installed…”

- David Streit
5 Rating |

”All around great service. Very neat and clean. would highly recommend.”

- Frank Ricca Jr
5 Rating |

”All around great service - they installed furnace, AC and water tank neatly and cleanly. They even re-arranged the units for better positioning and spacing which is a big help.…”

- Frank Ricca
5 Rating |

”Fast to respond, they show up when they say they will and are very efficient at identifying and solving problems.”

- Scott Wyden Kivowitz
5 Rating |

”Sammy was knowledgeable and completed my winter service. I was particularly impressed with his information on cancer and how you would contribute to the cause. In summary, I received excellent…”

- Sara Sorgeralli
5 Rating |

”The team that replaced my A/C and furnace were outstanding. It was a big job but their team did an excellent job. I highly recommend Arctic for furnace or A/C…”

- steve z.
5 Rating |

”We have used Arctic Air for many years. They seem to run a very efficient operation and really look out for their clients. If their tech is running late they…”

- Frank DiPaola
5 Rating |

”Sammy was a wonderful serviceman. He was respectful, punctual, and explained everything to me. Thank you Sammy for a job well done! 7 hope to see you again.”

- Joan Brownstein
4 Rating |

”Very easy to work with, good quality products and competent professional workers for installation. Competitive pricing. No pressure from salesman. Courteous and pleasant, knowledgeable. Came recommended by friends.”

- Bob C.
5 Rating |

”I have Arctic come every year to check out my heating system before the heat season kicks in. The technicians, this year Kevin D, are always friendly, professional and can…”

- Jonathan Simbol
5 Rating |

”We used Artic Air to do our conversion from oil to gas. They installed a new furnace, air conditioner and hot water heater. The four Mikes and one Doug who…”

- Kathy Dallavalle
5 Rating |

”Mr. Jesse Smith, Technician for Arctic Air Conditioning was on time, professional, pleasant, and neat. He completed the work in less tiime than projected. He was knowledgeable answered all my…”

- Lise-Marie Maida
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