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Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”Jesse was prompt, courteous, reliable and did a really good job!”

- Clark Herman
5 Rating |

”Prompt, efficient and thorough at a very fair price. Couldn’t ask for more!”

- Thomas Carson
5 Rating |

”We just had a new system put in and from start to finish we could not have had a better experience. The techs were super knowledgeable and when they were…”

- Jill Ferkel Slater
5 Rating |

”He was very friendly and professional. He completed a very thorough job! That’s why we keep using Artic Air!”

- tammy
5 Rating |

”Clean, Professional, friendly and knowledgeable. Explained everything Units were installed in less than 24 hours after we made the decision to replace. Techs are friendly and honest. Even leaving the…”

- Jeff Penchansky
5 Rating |

”Technician (Kevin Duffy) did an outstanding job troubleshooting and then correcting the problem. He was very professional, knowledgeable and courteous . He cleaned up after the repair and explained what…”

- The Murphy's
5 Rating |

”Very professional. Jesse was very professional and polite. We round recommend Arctic Air as we feel they were honest and professional. Arrived at the allotted time and confirmed apply.”

- Leslie Rosenthal Kohn
5 Rating |

”Technician was very professional and knowledgeable. H explained the findings to me very thoroughly.”

- salvatore
5 Rating |

”We are very pleased with Artic Air. Jesse Evert was the technician who came to our home twice. Very professional, polite and knew his product. They have always arrived at…”

- Leslie Kohn
5 Rating |

”Jesse was on time, he was actually early. When he got here, he introduced himself and I explained my problem. He gave my A/C a complete examination and explained that…”

- michael
5 Rating |

”All was good! Upon his arrival, Jesse, explained everything about what this service call involved and what he was going to do. He then gave a detailed explanation following his…”

- lisa
5 Rating |

”Arctic Air is by far the best place I have seen. My install of the HVAC system was flawless! The technicians were so well versed, and so respectful of my…”

- Terri Amato
5 Rating |

”Matt was professional and knowledgeable. fixed our problem quickly!”

- Alok Saksena
5 Rating |

”Nice man, got the job done and our unit up and running in no time!”

- James Doria
5 Rating |

”Robert was knowledgeable, on time, and just overall great. Thanks for the fix!”

- Marina G
5 Rating |

”Jesse was very polite and knowledgeable. He answered all my questions and provided options to address my AC issue. So happy to have properly working AC and will definitely use…”

- suzanne
5 Rating |

”Tony was amazing. So kind and patient. Made me feel extremely comfortable. Very much appreciate the work he did in our home. Thanks again Tony for an interesting day.!!”

- Gina Bilz
5 Rating |

”Attic air installed a central air conditioning unit in my home today They arrived around 9:00am and were don by 2:30pm They were clean and neat Continued working I didn’t…”

- Maria Vignola
5 Rating |

”Kevin was great. He explained everything that needed to be done. Kept us in the loop so to speak. Could not ask for anyone better!”

- Ed Russin
5 Rating |

”We bought a new house and as luck would have it the AC went in the first few weeks. The Arctic Air Conditioning team was quick to come out and…”

- Michael Carrig
5 Rating |

”Again, Arctic Air did not disappoint! The experience from start to finish was first class, professional and efficient. The crew was thorough in its planning of the installation and thoughtful…”

- Semmes Brightman
5 Rating |

”I have used arctic air now on two seperate occasions. Each time a different technician . The reason why that is important, because they both were AWESOME. They do not…”

- J R
5 Rating |

”Excellent service. Technician was professional, candid, and efficient.”

- liz
5 Rating |

”The whole crew was awesome!! Thank you very much Artic Air.”

- Gary Brandspiegel
5 Rating |

”My air conditioning unit stopped working in 90 degree weather. Needless to say that it became very uncomfortable to live in my home. I googled “air conditioner repair” and scrolled…”

- HammRtrini
5 Rating |

”Great professional well done job by Dan. Thanks”

- Robert Contreras
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