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In the Media

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Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”Polite, efficient and informative. Very professional.”

- edward bergman
5 Rating |

”I'm extremely pleased with the service I've gotten from Arctic Air. They have always been thorough and professional and paid attention to details that were missed by other companies I…”

- Ellen Bee
5 Rating |

”Kyle was very professional and answered all my questions. My HVAC is ready for Summer! I will request Kyle again for the Fall maintenance. Enjoyable experience. Thank you!”

- Jessica Hegmann
5 Rating |

”I have never had anyone teach me specific details to help with increasing the functioning with my system and what to do if there is a problem. He explained every…”

- carly
5 Rating |

”On time, respectful, courteous, efficient, professional service.”

- Theodore Goldstein
5 Rating |

”Very professional and told me everything that he was going to check”

- tony
5 Rating |

”Very helpful and found the problem which was not so clear.”

- susan werther
5 Rating |

”Thorough, courteous,polite and knowledgeable.”

- james
5 Rating |

”Jeese was very professional and informative.”

- rhoda
5 Rating |

”Knowledgeable and timely”

- Linda Rahman
5 Rating |

”Kyle arrived on time and worked very efficiently to startup our air conditioner for the start of the season. I would recommend Arctic Air and Kyle to a friend.”

- Jay Lassman
5 Rating |

”Technicians we're on time. They were knowledgeable, polite, very professional. Installation work was done cleanly and very safety conscious through out the installation of the Central Air Unit.”

- Scar Collector 82
5 Rating |

”The technician was very knowledgeable and friendly.”

- kalluri
5 Rating |

”Technician Robert Mauceri was very professional and also answered all my questions. Arctic Air is an excellent HVAC company, very concerned about helping its customers.”

- Elaine Klett
5 Rating |

”Kyle was excellent”

- Joseph D’ Angelo
5 Rating |

”He was very thorough!!”

- richard
5 Rating |

”Did thorough job and explained what was done and why.”

- leonard
5 Rating |

”I purchased a new air conditioner and furnace 7 months ago from Artic Air. The heat for the 1st winter was flawless. The 1st hot day in May 2018 I…”

- Ruth Wasserman
5 Rating |

”I was very pleased with Jesse. Jesse gave me a call shortly before he arrived letting me know he was on his way. He was considerate, polite and I felt…”

- clarissa
5 Rating |

”Excellent service”

- Marc Willner
5 Rating |

”On time service, explained everything prior to beginning... Excellent repairman”

- Mark Friedman
5 Rating |

”Excellent service and very personable serviceman”

- herb
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