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In the Media

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”Arctic was recommended by Home Depot. It was a pleasure working with them. Alex was very knowledgeable and helped me through the process. I had many many quotes (7). He…”

- Fatima K.
0 Rating |

”Thank you for a great job done well!”

- Antoinette Davis
0 Rating |

”Sorry can't reply. Not tied in to any of the accounts (google, etc) However I will send a hard copy letter over the weekend.”

- Semmes Brightman
4 Rating |

”Loved the crew. They were professional, they were fast, they knew their stuff, they cleaned up well. This team was awesome! The price for the unit was about average. I…”

- Patricia B.
5 Rating |

”I've been using Arctic AC for years. They're honest, reliable and fair. The owner Howard will also personally insure that a job is done properly if a customer ever has…”

- Gill Frank
5 Rating |

”Very happy with the quality of work and service. Would definitely recommend this company.”

- Frank Nic
4 Rating |

”Arctic Air was recommended to me by a friend and now I want to pass along this message to use this company for your airconditioning needs!! They did a great…”

- Jerry S.
5 Rating |

”Highly recommend Arctic Air! Called them, they arrived at my house in less than an hour, they diagnosed the problem in maybe 5 minutes, and had our AC up and…”

- howard fine
5 Rating |

”Great service. On time. Fair pricing. I will call them for all my AC needs in the future.”

- Stuart Schauman
1 Rating |

”I am not satisfied with the Arctic Air Conditioning service after paying $135 as service charge and separate for 2 lbs for Freon. With in 9 days again facing AC…”

- MUDASSIR ANSARI
5 Rating |

”I have been thoroughly impressed by Artic Air. Simply speaking, I received a quality product for a fair price. I did not have a single problem through out the entire…”

- terrance coveney
5 Rating |

”Our AC went out in the hottest day of the year. Artic gave us an appointment the next day. Arrived on time. Michael Carucci( tech) was professional and asssed our…”

- Elizabeth Thornton
5 Rating |

”The team was incredibly courteous, clean, and knowledgeable. They were very timely and organized. Working with Arctic Air was a great experience! We would definitely recommend this company.”

- Amanda Gorsegner
0 Rating |

”I am very pleased with the quality work done by Artic Air team. Both Tony and Matt are very professional and they kept me updated as the work was progressing.…”

- Paramdeep Sahni
5 Rating |

”Had a problem with one of the units. Called Arctic Air as they are local company, and online reviews were positive. I was not disappointed. Arctic called me the day…”

- Dmitriy Gutman
5 Rating |

”Dear Ross & Howard: I am writing you this letter in praise of three of your employees. I am in the process of renovating my house and I decided to…”

- Jacqueline Fernandez
4 Rating |

”Great service, very knowledgeable service technicians a fine company to work on my home.”

- Ross Carl Bernard
5 Rating |

”Artic air was recommended by Home Depot during a visit for another issue. Although I thought it was a simple cleaning it was far worse. The service technician explained the…”

- Teresa M.
5 Rating |

”Highly recommended. Great people to work with.”

- Cemal S
5 Rating |

”Very Good Service. Installers were polite, hard working and neat. I am very happy with the unit they installed. Repair visit fee was waived since a new furnace was needed…”

- Krista Visconti
5 Rating |

”Professional, courteous, one-time, patiently explain the situation in details. Problem diagnosed and resolved precisely and quickly.”

- Cliff Ting
5 Rating |

”clean efficient trustworthy and priced right”

- G W.
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