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In the Media12

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”Asked Arctic Air for a diagnostic check of the system and they were great. Explained my whole system to me, checked operation and gave me a clean bill of health.…”

- Glen Heil
5 Rating |

”After finding my thermostat at 60 degrees on the coldest morning of the winter so far, I called Artic Air at 8:00 am and their technician arrived before 9:00 am.…”

- Allyson Tanenbaum
4 Rating |

”Sewer line was clogged Repairman was very good in fixing it and explaining what needed to be done”

- Linda Levine
5 Rating |

”Had another company come out yesterday for a power issue to my thermostat. The guy took 5 minutes and said I needed a brand new HVAC system and said it…”

- Jason Mitnick
5 Rating |

”A technician arrived within hours of being called. He was professional, knowledgeable, nice and quick. Not only did he address our heating issue, but he also fixed another minor problem.…”

- Miki Reed
5 Rating |

”Very professional & helpful. Answered my questions & explained what he was doing. Technician John was very patient. Would highly recommend company”

- Amy Snitkin
5 Rating |

”Problem with a Hot Water Heater was addressed and solved. I received a comprehensive estimate for both future installation of a Hot Water Heater and for a new diameter pipe,…”

- Joseph Anthony Velez
5 Rating |

”Very professional especially Mr Jamie Gaynor who coordinated and very responsive and very honest company in NJ. I will recommend them and will use their all services for my home”

- Enayat Motti
5 Rating |

”Sammy was very thorough and explained everything that he did. I was extremely satisfied with his service. I will continue to use Arctic Air and have recommend them to others…”

- Bob Pincu
5 Rating |

”John and Ricky both worked on my heating, they were very friendly and informative. The owner had to take my part off of a brand new unit since the part…”

- Christina Ford
5 Rating |

”Very professional, quick, knowledgeable, clean and reasonable cost.”

- David Fosket
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