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In the Media12

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”Brendan, the tech who came out to our house did a great job of explaining the issue and providing visual examples of what he saw and how he went about…”

- Mike Salvatore
5 Rating |

”They answered all my questions and addressed all aspects I requested.”

- K Gudapati
5 Rating |

”Installed hot water heater and did a great job. I would recommend.”

- Anchor Building Maintenance Corp
5 Rating |

”Scott did a great job, he wasn’t even supposed to do this job and wound up with it. He was very conscientious and knowledgeable. He was very neat and cleaned…”

- Alyce Reagan
5 Rating |

”Brandon was fantastic. He was professional. Explained everything from the beginning. Great service. Will request him in the future!”

- Lena Pfeffer
5 Rating |

”Arctic Air electricians installed LED high hats in 2 rooms. The installers were neat, efficient and very professional. I would not hesitate to use them again for any electrical needs.”

- Tom Ross
4 Rating |

”Best Experience with HVAC. Reliable. Honest. So happy we used them to replace our AC, Furnace, Hot Water Heater and Humidifier. Interviewed and used other companies in the past. Would…”

- Cyndi Dalakian
5 Rating |

”Brendan was very professional and very willing to explain things to me when I had questions. For me, the level of transparency Brendan provided was refreshingly unexpected. You don't find…”

- Russell Baker
5 Rating |

”My AC again stopped blowing cold air. They sent someone out (Eric Reed) immediately. He found the refrigerant leak, we discussed, and I decided to replace the unit rather than…”

- Joy Johnson
5 Rating |

”They were on time and texted to confirm appt with picture of tech. Wore shoe coverings and masks. Techs were friendly and professional. I highly recommend Arctic!”

- JH Mudd
5 Rating |

”Honest, Reliable, Reasonable and Professional service. John O'Toole from Arctic Air was exceptional in every aspect of the service rendered.”

- Jagdish Parelkar
5 Rating |

”I don't know what we would do without Arctic Air Conditioning. They have so far replaced our AC, furnace, and now fixed a broken sewer trap under our house that…”

- Olga Muzician Pacilio
5 Rating |

”great technician / great company”

- Jacqui McCrone
5 Rating |

”Caring and dedicated professional technicians, who provide great service.”

- William Migliore
5 Rating |

”The technician was able to troubleshoot the problem and repair in a timely manner. He patiently answered all my questions.”

- Gale Paff
5 Rating |

”The representative/specialist assigned to address my problem was very effective, knowledgeable, and conscientious, who took the time to educate me on the problem and the resolution.”

- Javier Diaz
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