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In the Media12

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”Nick was great”

- Generic Customer
5 Rating |

”EXCELLENT customer service. Responsiveness and communications”

- Douglas Emery
5 Rating |

”Very professional, clear and no surprises.”

- Alejo Giachino
5 Rating |

”I have used Arctic Air for over 15 years. Yesterday was the day I could say they are not an average company. They are a company that truly cares. I’m…”

- Michael Horowitz
5 Rating |

”Kyle arrived promptly and checked out my older AC. He gave me good advice and did not try to push an upgrade. After purchasing a new furnace from them years…”

- Kathy Kaine Bingham
5 Rating |

”Unfortunately our air conditioning stopped working on the hottest day of the year. We called Arctic and they sent Rob over the next day. Rob fixed the issue and in…”

- Rebecca Bergson-Di
5 Rating |

”prompt, friendly and got the job done immediately!”

- Denise Enea Ippolito
5 Rating |

”Javier Guadarrama from Arctic Air Conditioning and Heating did our service. He was quick and down to earth. Also, very knowledgeable and open to my questions. I would definitely want…”

- Peter Wick
5 Rating |

”Could not have gone any better. Artic Air‘s technicians did all they could to repair the unit, which you need multiple parts replaced. They had to order a motor since…”

- Bonnie Kozak Curry
5 Rating |

”Javier Guadarrama from Arctic Air Conditioning and Heating did our service. He was quick and down to earth. Also, very knowledgeable and open to my questions. I would definitely want…”

- Peter Wick
5 Rating |

”Could not have gone any better. Artic Air‘s technicians did all they could to repair the unit, which you need multiple parts replaced. They had to order a motor since…”

- Bonnie Curry
5 Rating |

”Knowlegable and friendly tecnicians. Fast service.”

- George Koehler
5 Rating |

”Your service is impeccable Brian for instants was the most amazing Service person I have ever encountered he was here on time he fixed what needed to be fixed and…”

- Generic Customer
5 Rating |

”I would highly recommend Artic Air . Very professional. Cater to customer. They do the job & do it right unlike many other companies. Was a pleasure doing business with…”

- Kenneth Potts
5 Rating |

”No doubt the most professional and courteous repairman ever to come into our business in many, many years! Introduced himself, shook hands, explained what he was going to do before…”

- Jean S.
5 Rating |

”Fred was awesome. Knowledgeable, friendly and had a "get the job done" attitude.”

- Joe Cantatore
5 Rating |

”I recommend your company for their good and prompt service during a difficult time. I want to thank your efficient and diligent technician Eric Reed. Eric was considerate and professional…”

- Annette Suskin
5 Rating |

”Amazing service. Emails and text updates are very helpful. Along with rep picture. Friendly n professional”

- Gdaversa Daverss
5 Rating |

”Our tech Jesse was courteous and professional. Fast and great service. Being part of their membership club really pays off!”

- Generic Customer
5 Rating |

”Having been local Realtors for over 30 years, we have always recommend Arctic Air to our clients, for reliable, prompt, and professional service. Sue and Michael Schneider”

- Michael Schneider
5 Rating |

”David Ianni was the Tech that came to my house and he was outstanding. Knowledgeable and found the problem with my central AC in minutes. The problem was fixed in…”

- Daniel Lang
Why Us?
Benefits of Choosing Us:
  • Family Owned since 1977
  • Emergency Service
  • Trusted for 40+ Years
  • Fast, Reliable Service
  • Safe, Licensed & Insured
  • Award-Winning Service
  • Friendly & Clean
  • No Job Too Big or Small
  • Professional Care
  • Certified Employees
  • Family Focused
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