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In the Media12

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”In the installation of our new hot water heater, technician Scott was efficient, courteous and professional. I am a repeat customer of Arctic Air and they promptly helped me just…”

- Ann Marie Smith
5 Rating |

”I’ve been a customer for many years, their response is always quick and efficient, the people are knowledgeable and courteous. I highly recommend them.”

- Dinorah Munoz
5 Rating |

”professional on time, and courteous. they came and took over someone else's mess. the people who installed our boiler didnt respond. artic air took over got us a replacement boiler…”

- Francine Kukielka Brown
5 Rating |

”My hot water heater was leaking and I needed someone here fast. I had heard about arctic air and called them at 8:30AM. By 10:30 AM I had somebody in…”

- Jane Nebb Kearney
5 Rating |

”Dual water heater replacements: Sales staff(Jim)was prompt and patient in fielding all our questions. Appointment was made easily and plumber/technician(Scott) was knowledgeable and efficient. He also proactively took precautions to…”

- Bill Ly
5 Rating |

”I have recommended Artic Air to many people! The people have told me they are very honest and reliable! (That’s very rare in this day and age) Any heating and…”

- Arnie Schwartzman
5 Rating |

”Ive used Artic Air before to install a new hot water heater after I had a flood. They're response time was fast both then and now. Much appreciated.”

- Elaine Celi Bentley
5 Rating |

”I had the emergency and had the furnace checked and was very pleased with the serviceman, Tim. On time, efficient and polite. Good job!”

- Kevin Walsh
5 Rating |

”Excellent in every way”

- Jeff Weisenberg
5 Rating |

”Great info from Jim on getting info on water heater replacement, and outstanding job by Josh on the install. UPDATE: Had such a positive experience with this company w. r.…”

- Gary Feldman
5 Rating |

”Joe was great. Showed up on time diagnosed the problem and went right to work to solve it. Thank you Arctic Air”

- Allan Pollack
5 Rating |

”Outstanding service!! Polite, professional, respectful, friendly, and very very knowledgeable. Always a positive experience and would highly recommend.”

- Andrew Genecki
5 Rating |

”The technicians were very professional. They removed an old boiler and somewhat leaky water heater and replaced them with newer more efficient ones. Great work guys!!!! Will definitely recommend them.”

- J Bravo
5 Rating |

”The technician came on the scheduled time and his name is Dave. An amazing person who explained everything I need to know as new home owner. Thanks a lot Arctic…”

- Abu N
5 Rating |

”Excellent, professional service. Technician arrived on time. We have used Arctic Air for a few projects and have always been pleased. They are an honest Company and I would recommend…”

- Cori Shimkus Kane
5 Rating |

”The workers were respectful. They explained what they were doing and I appreciated the service.”

- Zac Regen
5 Rating |

”Great service and quality. Our technician Mike, was friendly ,& knowledgeable, love Artic Air, just wish they had an in house Electrician as well!”

- Maggie Torres
5 Rating |

”Highly recommended!!”

- Johnny Ng
5 Rating |

”3/5/20 - after getting estimates for a new furnace and humidifier, I was totally impressed by the Company’s pricing on same model, promptness, great workmanship, professionalism, cleaning up. The end…”

- Enza Valenti
5 Rating |

”I had an amazing experience with Artic Air. From the sales team, to the receptionist, to the technicians to you - it has been an absolute first-class experience. Even when…”

- Michael Navara
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