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In the Media12

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”From the first phone call to the service person that arrived I was pleasantly surprised. They were on time and had no hidden fees. The work was minor but the…”

- Patrick Smith
5 Rating |

”Fred was a pleasure to work with. He was very knowledgeable. He explained what needed to be done and did it in an efficient manner. Would recommend”

- Annamaria Saraceni
5 Rating |

”Great Experience the technician was very thorough”

- David Hocheiser
5 Rating |

”Great experience with generator maintenance. Professional and fixed all issues”

- Spencer Markowitz
5 Rating |

”Great company great technician showed up at agreed time and did a great job with changing out my water heater would recommend Artic Air!”

- ARR Babygio
5 Rating |

”Have used attic air to replace two sump pumps. Next day service, affordable, explains the process. Would definitely use again and recommend.”

- Daniel Roman
5 Rating |

”Quick response. Tech was at my house within 2 hrs. He was very professional and answered all questions. I had a new hot water heater, installed and working within 5…”

- Bob Zarro
5 Rating |

”The tech was on time, professional and shared multiple options for solve repair. Mike M. and Artic I would recommend and use again.”

- Sherman Lyerly
5 Rating |

”Came to give estimate and make suggestions on the items and job.”

- KEVIN COYNE
5 Rating |

”Always professional and responsive. Did both my water heater and hvac system.”

- A Rivera
5 Rating |

”Had central a/c and furnace replaced. Beginning of the year prices are very reasonable. Install crew showed up on time, Did a professional job, courteous and polite. Cleaned up the…”

- Rich B.
5 Rating |

”I will recommend Arctic Air any time, they assisted me over the years and I also recommended a friend which they in turn were very pleased. The workers are very…”

- Merlina Adams
5 Rating |

”Very happy. Arctic was great again. Nick came out to repair toilet issues in a couple bathrooms. Absolutely Professional. Highly Recommended.”

- Big Blue
5 Rating |

”Andres was detailed and thorough with our annual maintenance for summer”

- Aku Patel
5 Rating |

”Totally biased as my youngest is the installation manager. Friends, neighbors, and family are happy customers over many years. The one thing I have heard is the owner will do…”

- Burke Mawby
5 Rating |

”David was very knowledgeable and got the job done. Will recommend to my friends and family.”

- Robert Sanchez
5 Rating |

”Very professional staff who were able to successfully fix multiple issues we had after moving into a new residence. All practiced COVID precautions and wore shoe coverings while in the…”

- Janet Schook
5 Rating |

”Excellent and professional service. My tech Joe Varga was friendly and knowledgeable. I definitely recomment Arctic Air.”

- Sy Wodakow
5 Rating |

”We had Nicholas D. come to our home to install the new IComfort thermostat. He was very patient, professional and the installation was done well. No mess no stress!”

- Marie Thermidor
5 Rating |

”Very professional company. Fixed my sumpump in a couple hours. Definately would recommend to anyone.”

- Krystle Soto
5 Rating |

”BRAVO ARCTIC AIR! A technician from Arctic Air came to our house because there was an uneven distribution of heat throughout the home. Prior to their arrival, three (3) technicians…”

- Jeff Padovano
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