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In the Media12

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”Your employee Eric was very thurow & explained everything to me as he went on. He hit the problem I had with AC very quickly & was very respectful. Good…”

- JOE TREDICI
5 Rating |

”Alex D. Was honest and nice.”

- Lauren Karsh Broderson
5 Rating |

”expedient, professional .”

- Richard Field
5 Rating |

”Excellent service. Eduardo was very professional and helpful. We highly recommend them.”

- Michele Ferraioli
5 Rating |

”Really Courteous and Great People!”

- Conrad Winowski
5 Rating |

”Always reliable, courteous and neat. Have been using Arctic Air for 35 years. That tells the tale.”

- Richard Schachter
5 Rating |

”Excellent Service.”

- Generic Customer
5 Rating |

”The technician was professional, on time, did the necessary maintenance and answered all our questions. Arctic Air has always been very responsive to our calls for service. Would continue to…”

- Kathleen Carvin
5 Rating |

”Very prompt arrival. Very professional and respectful service. I highly recommend Arctic Air.”

- Gil Gotanco
5 Rating |

”Arctic Air hires the best techs. Tony came to my home on a Friday after hours got my furnace up and running. Yea Tony. Thanks AAir.”

- Lawrence Jones
5 Rating |

”The technician was professional And on time.”

- Sandra P
5 Rating |

”Found Arctic Air through a Yelp request. They were the most responsive company as they replied to my request for a quote the fastest. The technician (Scott) was sent out…”

- Boris Pierre-Antoine
5 Rating |

”Very honest fast reputable company to deal with and very professional.”

- Jason Mateyak
5 Rating |

”Service man was well knowledge and friendly and was in no hurry to get the job done and answer questions we no attitude. Good Job!!!”

- Michael Ciaccio
5 Rating |

”The techs were all great. They came out on here different days and were clean, thorough, explained anything and everything, as well as double and triple checked items when needed.…”

- Daniel Boris
5 Rating |

”The technician Dante a ride was very polite... I feltl comfortable with him right away with his professionalism and desire to get to the root of the problem and which…”

- Uncle Robert Boxing
4 Rating |

”Always on time and their techs are always courteous.”

- Bernard Corr
5 Rating |

”Tony their service technician was very knowledgeable. He found the problem sent for the replacement part and had us back up and running very quickly. Great company 👌”

- Robert Birmele
5 Rating |

”Tech was very friendly, safe and professional”

- Greg Colen
5 Rating |

”They are very friendly and professional., I love that they send a text with the picture of the technician.”

- Gena Wagner
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