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In the Media12

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”Quick, courteous service. I would definitely recommend.”

- Jeremy Bahun
5 Rating |

”I just had Artic Air come to my home for the first time to service my AC. The technician was Jesse and he was very good and knowledgeable. Answered any…”

- Kevin Shields
5 Rating |

”Very happy with their service and installation.”

- Paul Daws
5 Rating |

”The technician, Eduardo was friendly, responsive, quick and efficient. He was in and out in 20 minutes and wore gloves, booties and a mask the entire time.”

- Brian Schoenfeld
5 Rating |

”Arctic Air has installed both my zones. They are very fast to respond whenever I had a problem. I had a small coolant leak and there were delays in receiving…”

- K Balasubramanian
5 Rating |

”Alex was professional, courteous, and thorough. Would definitely recommend Artic Air.”

- D
5 Rating |

”The individual performing the work explained everything he was going to do. He was neat and very professional. I would recommend Artic Air.”

- Lawrence Goldner
5 Rating |

”Fast response to replace water heater with in 24 hours”

- Claudia Celmer
5 Rating |

”TECH was Great, Nice and very helpful 👍”

- Jan Seidler
5 Rating |

”They’re always available when you need them.”

- rafael quezada
5 Rating |

”Matt was amazing. Arrived early and fixed my a/c!”

- Kerry Snyder
5 Rating |

”They are absolutely amazing. From the first phone call with Gina, to the estimate, to the actual install, everyone was awesome. They even helped us when our unit died, with…”

- Josh Brenner
5 Rating |

”I have been using Arctic Air for 19 years..Great customer service..prompt, reliable, knowledgeable and every technician is professional..”

- BellaBella 23
5 Rating |

”My husband and I were extremely impressed with the service we received from Arctic Air Conditioning.and Heating. We received a very timely response to our call for air conditioning repair…”

- Adele V
5 Rating |

”Our AC broke and I can’t express enough how fast and efficient Arctic Air was, they came the same day and were always professional. We also had a plumbing issue…”

- Kim Ross
5 Rating |

”Anthony provided the service at our house and was very professional. He was on time, very nice and completed the work in a timely fashion. Arctic air has done heating…”

- Frank CETERA
5 Rating |

”After 30 years my central AC system was on its way out. After reaching out to a few contractors Arctic Air offered a great system at a reasonable price. A…”

- J Sinagra
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