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In the Media

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”Called Arctic because my heater wouldn't turn on. Office staff is awesome, actually tried to troubleshoot over the phone before sending someone out! Technician came out and could have told…”

- Linda Angley Mirek
5 Rating |

”Always professional, thorough, and fair pricing. The owner himself takes the time to talk to customers when needed. Definitely recommend.”

- Lisa B.
5 Rating |

”Arctic Air is reliable and very knowledgeable . The technician, JESSE was friendly and very professional . We highly recommend Arctic Air.”

- Alison Maslansky
5 Rating |

”Arctic Air has always been above standard with customer service and knowledge and Home service. My experience with Kyle on Monday was no different. Kyle was very focused on what…”

- JOHN Daly
5 Rating |

”Tony was very efficient and thorough. Polite gentleman.”

- Eileen Welsch
5 Rating |

”Jesse, awesome technician did my heat start up on Friday. Very thorough and took the time to explain everything. Whenever someone is looking for recommendations, I always tell them to…”

- Sherry Komosinski
5 Rating |

”We purchased a full Lennox HVAC system with iComfort controls. Bill made the pre-sales / quote process very easy. He was very conscious of our home and even put on…”

- Mike Durso
5 Rating |

”I'd recommend Arctic air wholeheartedly. They are professional, courteous, and meticulous. The prices are excellent as well. Don't have to work at your house to deal with them.”

- Diane Mecca
5 Rating |

”Had new AC unit installed by Arctic this summer. Arctic was here on a saturday night within 45 min of placing the call. Ross the owner was on the phone…”

- Brian Lichtenthal
5 Rating |

”Excellent company. Very satisfied with the entire process. Salesperson was knowledgeable and did not try to sell the most expensive products, but the right products for my house. Installers arrived…”

- Ray Nesci
5 Rating |

”Jesse provided great service. He was friendly and courteous and extremely professional. He is an asset to Arctic Air.”

- Mike Berger
5 Rating |

”Excellent service. No BS just honest to goodness quoting. Told me what had to be fixed on my A/C and even showed me the damaged part. My serviceman was Robert…”

- Judith Gordon
5 Rating |

”The service call was on time and the service professional was very capable and informative. Everything was explained before hand with pricing quoted accurately.”

- Barbara Sosonka
2 Rating |

”Your team does great work. Your sales team on the other hand need to be more honest and be more informed about what a home really needs. The units I…”

- david gonzalez
5 Rating |

”Tony P did a great job of servicing my furnace. Very pleased with Artic Air. Will refer to friends. Keep up the good work!”

- Alice E. White
5 Rating |

”I have used Arctic Air for years and have always been happy with their service. Their technicians have always been professional and knowledgeable. This time my technician was Jesse Evert…”

- susan ebert
5 Rating |

”Jesse was terrific. He showed up right on time and was very pleasant. He was quick and explained everything. Thanks”

- Marie Rosen
5 Rating |

”We have been using Arctic Air for over 15 years ,I highly recommend them. Also a Big thank you to Jesse Evert. He was absolutely great and pleasure to deal…”

- Mandy Rose
5 Rating |

”Nice job, inspected my filter and determined I didnt need to replace it”

- Greg Colen
5 Rating |

”My experiences with Arctic Air have been extremely positive. The service people have been knowledgeable and pleasant to deal with.”

- Sheila Farber
5 Rating |

”Always dependable, on time, courteous and impeccable in their work quality. What else can one ask for?”

- Linos Frantzeskakis
5 Rating |

”I highly recommend Artic Air. When I moved into Manalapan, I had them completely redo my entire heating and cooling system, to include all new duct work. They completed the…”

- Anthony Piccolo
5 Rating |

”Always a pleasant and friendly experience whenever arctic has to come visit and maintain their equipment. All of their techs are pleasant and friendly and we even remember discussions we…”

- Dominic Ziccardi
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