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In the Media12

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”We weren't sure how serious our plumbing problem was, but Jesse, based on his knowledge, insured us it was minor and made the necessary correction. Jesse was great. We are…”

- Thomas Morris
5 Rating |

”I used Arctic Air Conditioning for an air conditioner coil replacement and they have serviced my furnace as well. They are professional, clean, and reasonably priced.”

- Eric Miller
5 Rating |

”I’m not sure to where to begin. Arctic Air and their employees are the best in the business. I did a home improvement project which included brand new systems (furnace,…”

- Jose M Castillo
5 Rating |

”Came when the said they would and fixed the problem. Price seemed fair. Robert is very pleasant to deal with and very knowledgeable. I’d definitely recommend them.”

- Deirdre Igoe
5 Rating |

”called at 10 PM becuase of no heat-service arrived at 830 AM, fixed at 845. Whats better than that. Javier was very informative of problem.”

- Mitch Horowitz
5 Rating |

”Number one company in NJ. They are very professional. Highly recommended. Don't be afraid to do business with them.”

- Nefailljubani N
5 Rating |

”the best service ,they are very professional.”

- Nefail Ljubani
5 Rating |

”They are very prompt and professional. Service personnel are very knowledgeable and efficient.”

- Marsha Smook Rosenbaum
5 Rating |

”Quick response even over weekend. Pleasant customer service. Repairman (Robert) showed up right on time, quickly fixed the problem with our furnace (which was not heating), and took the time…”

- joseph ciccolella
5 Rating |

”We called Arctic air because we were fed up with the former company we had used. I called Arctic air on Wednesday spoke to a very nice woman, and set…”

- S Berns
5 Rating |

”I use Arctic Air for all my air conditioning and heating needs (conventional central air, ductless air systems, and steam boiler and radiator heat). They consistently provide outstanding customer service,…”

- Darlene S
5 Rating |

”Always professional, honest and courteous. I highly recommend them for any of your HVAC issues and servicing.”

- Robert Ricciardi
5 Rating |

”Very quick and professional. Not sure if the best price but happy with the service.”

- Jimmy Kim
5 Rating |

”Arctic Air team is great! Scheduling is convenient. Email and text reminders are great. The technicians are on time, professional and courteous. Highly recommended!”

- Ran Yan
4 Rating |

”The estimate was the most in depth and accurate for my house. They worked with me on price and arranged financing. A large crew installed the system. The pipe layout…”

- Eli Terry
5 Rating |

”Unlike Corbin Electric who does not respond to service calls Arctic Air with on call at 7:30 AM sent a GREAT technician Robert Mauceri who was able to take care…”

- Anthony
5 Rating |

”Very professional service technician... stayed late to make sure my issue was resolved...”

- Anthony Scullari
5 Rating |

”I highly recommend Arctic Air! Fred was an amazing technician and had my system up and running again in 10 mins! Thank you for the great work! If I could…”

- Erin Hughes Murray
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