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In the Media12

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”Needed a long overdue tune up etc. Booked this company through Angi. Jeremy showed up on time. He was amazing, very knowledgeable and professional. I would def recommend this company…”

- Yitzhak Nagar
5 Rating |

”Artic air technician Eduardo River was very skillful and provided information on what he had done and needs to be done post AC tune up. He performed his job meticulously.…”

- Girish Pradhan
5 Rating |

”The service and communication with this company is second to none. Can’t say enough. They come when they say will and communicate throughout the process better than any company I…”

- Brian Dorey
5 Rating |

”I have been using Arctic Air for installations and service for many years. I have found them to be reputable, reliable and honest. These days, it is difficult to find…”

- Scott K
5 Rating |

”Our AC broke on a Sunday during a heat wave and Arctic installed a new system for us on Monday. The office staff and install crew were very professional and…”

- Kristen C.
5 Rating |

”Excellent. Helped bring a old system back to life”

- Les Adler
5 Rating |

”Joe the technician was very honest, professional and took the time to explain what he was doing in detail. I would highly recommend them very efficient.”

- Pierre Crawley
5 Rating |

”It’s the service & professionalism you can expect when you call Arctic Air & Plumbing. We have been customers for what seems like forever. Howard & Ross have built one…”

- Stephen Dick
5 Rating |

”I have been using Arctic Air for about 20 years. They have installed a complete new air conditioning system for us along with radiant heat on our first floor. They…”

- Anna Carlucci
5 Rating |

”I was very impressed by the professionalism of the Artic Air team. My hot water heater broke and I had a new one within one day. They were very responsive,…”

- Wade Olsson
5 Rating |

”Very promptly diagnosed problem and only a day to purchase and install parts needed. Very friendly.”

- Belinda Lijeron
5 Rating |

”We called to have our water heater replaced. After they called back and said to send pictures over, we received a quote within a few hours and an appt to…”

- Amy Rentowitz
5 Rating |

”With everything that is going on Andres Alvarenga was really good. He did what he had to do, and gave us a bottle of hand sanitizer. He also respect our…”

- carol katz
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