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In the Media12

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”Nick did a great job on my service and asking my questions.”

- Lauren Kirkman
5 Rating |

”Very prompt and courteous technician Nicholas. Arctic Air has always done a great job at maintaining my furnace.”

- Ana Cardinale
5 Rating |

”Top Notch customer service. Ross was phenomenal. Just a few days ago I had a family emergency. My in laws (elderly) called and said their heat went out. This was…”

- Mark Luxe
5 Rating |

”Top Notch customer service. Ross was phenomenal. Just a few days ago I had a family emergency. My in laws (elderly) called and said their heat went out. This was…”

- Luxe Limo Service
5 Rating |

”I worked for Arctic air great company, high quality workmanship, great tech training, willing to go the extra mile to make sure the customer is happy every time. Plus the…”

- Richard Cranium
5 Rating |

”First time customer and had a great experience with Arctic Air. Used them for a furnace inspection. Price was reasonable. Their technician, Anthony was a pleasure to deal with and…”

- BJ Mathews
5 Rating |

”When an HVAC company shows up at your house, after you receive and email and text with picture (and their background), they walk up with booties in hand and put…”

- Darek Hahn
5 Rating |

”Excellent, prompt service. Highly recommend”

- nurseheart
5 Rating |

”Great Company with which to do business. Would like the option to enter into a contract with the Company.”

- Chinny Okparanta
5 Rating |

”Excellent service from Tony and Joe for an A/C repair we needed.”

- Kristen Indahl
5 Rating |

”I have used Arctic Air-conditioning for 25 years and am continually impressed by the quality of their work and their customer care. Everyone has been knowledgable and very helpful.”

- Mark Sundt
5 Rating |

”great job, professionalism ,clean,great, very happy.”

- steve flajsing
5 Rating |

”Can't say enough about these guys. Have used them on multiple occasions, and they always deliver. The guys are always friendly, and respectful of the house. Right on time. Great…”

- James Krail
5 Rating |

”I woke up to no heat and googled HVAC in the area. I put in an inquiry online and within minutes I received a call and they were able to…”

- Melanie Swartout
5 Rating |

”Absolutely awesome , both guys were professional, the company was very responsive. Highly recommend Artic Air..CC”

- casandra carmine
5 Rating |

”All the staff is professional and responsive Very happy with service and installation process”

- Karre Savoca
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