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In the Media

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”Needed my heating system serviced and called Wednesday afternoon. The next day Jesse responded did what was needed promptly and professionally. Price was decent too.”

- Andrew Drew G
5 Rating |

”Arctic Air responded promptly to my call and acted professionally in providing me with top quality service. I have been a loyal customer for many years and have been very…”

- Carol Rosenfeld
5 Rating |

”Always a good experience when I call and when the service people arrive. This visit I had Jesse to service my unit. He was very polite and did a great…”

- Donna Croce
5 Rating |

”We've had great experience with Arctic Air for both heating and cooling. Highly recommend.”

- Annmarie Deangelis Vivo
5 Rating |

”Arctic Air services our heating and cooling systems every year. They also do any repair work on the systems. We recently had them do our annual heating check-up. Kyle, the…”

- Mary Kohoot Cembor
5 Rating |

”Great service”

- hardik panchal
5 Rating |

”From the sale by Ron to the installation my experience was amazing! Ron explained the options to me and ensured I would love the product and professional installation. The installers…”

- donna pabon
5 Rating |

”We have been customers of Arctic Air for several years. Recently, we had a problem with our furnace. The issue always occurred when the technician was not present and ran…”

- Dorothy Schneider
5 Rating |

”They just did major work in my house.. very punctual ,extremely clean and very professional .. it is always nice to see a and hire a well run successful family…”

- Michael Duru
5 Rating |

”Jesse Evert was the Arctic Air Conditioning tech who arrived to service my equipment. Jesse was professional, knowledgeable and most polite. He explained what he was doing as he went…”

- Flo Anderson
5 Rating |

”after 36 years, never had a complaint. all the staff and service people are polite, understanding and excellent at their craft”

- Harold Zoberg
5 Rating |

”New HVAC (gas furnace and central air) - Great price. Excellent installers (very professional). Top notch customer service. Would not hesitate at all recommending them.”

- Myname Here
5 Rating |

”Been using Arctic Air for over 20 years. Very professional staff and always able to get fast appointments even during peak times. Team is very knowledgeable from AC to Heating…”

- Michael P.
5 Rating |

”Extremely happy and satisfied with Arctic Air!! The President Ross reached out to me within minutes of my post and was at my house within a half an hour to…”

- Nermeen Elhusseini Hamido
5 Rating |

”We had no heat last night and this morning. Both furnaces did not respond to raising the thermostat setting. We called Arctic Air who had a Technician at our house…”

- pete triozzi
5 Rating |

”I wanted to say thank you Arctic Air conditioning team (Connor, Jim, Mike) and tell you how happy I am with the work you guys did in my house. Right…”

- Suresh Reddy Deva
5 Rating |

”Jesse was informative, competent and friendly and a pleasure to work with. Truly an exemplary service person and an asset to Arctic Air.”

- John LaCarrubba
5 Rating |

”From the first time Arctic Air came to our home to give an estimate, we knew we had chosen a quality company for the job. From the staff at the…”

- Tom Hipper
5 Rating |

”We always have great service with Arctic Air. They are fast, dependable and a pleasure to deal with. The technician, Sal Delre, was outstanding, understanding and so helpful! Special thanks…”

- Navin Pramanand
5 Rating |

”Thank you so much Jaime! Now we have heat. Arctic Air is highly recommended, they came right away when I called them to fixed my furnace.”

- Chona Trinidad-Petzold
5 Rating |

”Artic has been our HVAC company for years. Totdsay's annual visit was special thanks to Kyle the technician/service specialist. AMAZING!”

- Jim Mc Connell
5 Rating |

”I️ had Connor from Artic come out and give me a price along with talking me through the whole process. The installers were great and did a terrific job. We…”

- Darren Ghaffari
5 Rating |

”Sal provided outstanding service. We scheduled a tuneup on our furnace and he was pleasant as was any of the staff we came in contact with. Very easy company to…”

- Michelle Hermelee
1 Rating |

”Had a full a/c heat system installed only 6 years ago and had problems every year. From sticky gas valve that took 3 different technicians to figure out, to broken…”

- Brian K.
5 Rating |

”Had my heating and air conditioning unit installed by Arctic almost 6 years ago. I also use them twice a year for the unit tune up. I have never had…”

- Rochelle Polesuk
5 Rating |

”Arctic Air is one of the best companies around. I've tried other companies but no one compares to Arctic. They are always on time and provide the best, most thorough…”

- Donna West
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