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In the Media12

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
5 Rating |

”I had a problem with my HVAC that was a pain to deal with, and Arctic was very helpful and patient in working with me while i got authorization for…”

- Kristian Stout
5 Rating |

”Jon was kind and efficient he showed us the problem within minutes and gave us our options”

- Generic Customer
5 Rating |

”Kevin was excellent, highly recommended”

- Kelly Raggio
5 Rating |

”great customer service, respectful and professional technician”

- Sal Fabozzi
5 Rating |

”Excellent service and very friendly staff. We've used Arctic for over 25 years and always found them to be very helpful. We highly recommend Arctic Air!”

- Martin Krupnick
5 Rating |

”Thanks Artic Air for coming on short notice. Great work done by Kevin. Very diligent and meticulous with his work. Would absolutely contact them again for any other repairs with…”

- Eric Villaverde
5 Rating |

”The tech was very professional and knowledgeable..”

- Rosanne Farrell Komack
5 Rating |

”Arctic Air Conditioning was great to work with. The crew that I completed the work at my house was very knowledgeable and thorough. I would highly recommend them to anyone…”

- len sobel
5 Rating |

”Had a very good expirence with artic. Sales was great answered all my questions as well as explaining with good details. Install guys showed up on time an got the…”

- Robert Newman
5 Rating |

”Glad to have been a memorable customer for Jesse & Tony! Learned a lot about air filters and shipping bolts today!! Remember people, change your filter every 6 months! Not…”

- Rebecca J Satkin
5 Rating |

”Quick and professional and friendly!!!”

- Barry Evan Blank
5 Rating |

”Called Arctic Air with no heat on a 50 year unit. Not only did I have someone quote me a price right away but they were here the next day…”

- Martin McDonough
5 Rating |

”Quick to come out and repaired our furnace and were reasonably priced, Mathew did a great job.”

- Lou Amaczi
5 Rating |

”Quick efficient service today”

- Karen Dombrowski
5 Rating |

”Tech was very nice, honest and helpful.”

- scalli88
5 Rating |

”Arctic plumbers Mike Mohler and Mike Hyland replaced two hot water heaters and replaced an outside frost free water spigot. They were great. Came on time, very nice work, very…”

- Stan S
5 Rating |

”Very knowledgeable tech. I have a worn out outdated furnace and even more so AC. Would have been an abuse of money to waste on this unit. Getting set up…”

- Ian McKinlay
5 Rating |

”The technicians are patient and take the time to educate the custo customer. I love Artic because they are always available whenever you need them also, which in my opinion…”

- Ave Hendricks
5 Rating |

”Excellent service, only co I’ve used since I lived in sea bright”

- Robert Lopresti
5 Rating |

”We've been using Artic Air for 8 years. They respond to calls quickly and in a professional manner. Their Service techs are knowledgeable. Their pricing is fair and they stand…”

- Joseph A Tuccillo
5 Rating |

”Robert arrived on time, (that tracking feature is great!) very professional and even put protective coverings on his shoes before he entered my home. He serviced the A/C unit, changed…”

- Joan Abitabile
5 Rating |

”As usual Arctic Air Conditioning is the BEST!”

- Greg Mayzelshteyn
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