Want a Free Estimate? Call Now! 732-455-9110
Call Us Today! 732-455-9110
  • We Accept All Major Credit Cards
Want a Free Estimate? Call Now! 732-455-9110
Call Us Today! 732-455-9110
Menu

In the Media12

Primewoman magazine
Woman Entrepreneurs – Rising To the Top

Written by Lori Anne Oliwa
Sunday, 04 May 2008

Arctic Air Conditioning – PearlyGates Accessories – A Taste of Rubies – Sebastian’s Hair-Em and Day Spa THE TEAM APPROACH

What started 31 years ago as a tiny business has evolved into a large, thriving enterprise, according to Paulette and Howard Albert, the dynamic duo behind Arctic Air Conditioning, Heating and Air Conditioning Specialists. “I started in this business in 1977 with Paulette,” Howard Albert says. “Now we are one of the largest Lennox dealers in North America, and we have definitely prospered,” he added. In 2006 and 2007, Arctic Air was recognized with a Circle of Excellence Award from Lennox, which recognizes the top 40 dealers in the country. To date in 2008, the company has a 100% customer satisfaction rating from Lennox, according to Howard.

The company employs 28 people and has 16 vehicles on the road, according to Paulette, and operates 24 hours per day, seven days per week, and 365 days per year. “We started very humbly but have 16,000 clients now,” she noted proudly. “There is always a live person to talk to, and this is part of our company philosophy,” Paulette added.

As of April 1, 2008, the company will be relocating to a location several times larger than its current location. “Everyone will have his or her own office, and it will be wonderful,” Howard said, adeptly maneuvering between boxes marked for the new destination.

Reflecting on the success of the company, Howard emphasized personal service and honesty. “Many companies close on the weekends; we do not. In the heat of the summer and the cold of the winter, we provide service,” he stated. Paulette mentioned that regardless of who calls, someone will first try and troubleshoot with the client, or prospective client. “The office will try and walk them through the problem. They might be able to fix it themselves and save the cost of a service call,” she said.

The couple is also setting a fine example for their son Ross, who works with them. “He wears many hats,” Howard joked, “and it is good for clients to know that the business will continue.”

Testimonials
4 Rating |

”Kyle (technician) arrived at the beginning of the 2 hour window, which was good. He performed a series of tests and diagnose the problem and provided me with a couple…”

- R C
5 Rating |

”quality of service in every area. knowledgable installers. very efficient. everything immaculately cleaned up. very satisfied.”

- Don Vaughn
5 Rating |

”called and got appointment for the next day.tecnician was professional,knowledgeable,and knew exactly what he had to do.he walked us through the process.”

- Carol Giustino
5 Rating |

”Mr. Santarpia arrived at my home early this morning & went directly to work. He was here to perform maintenance on the air conditioning unit. He was very thorough and…”

- Claudette Wallace
5 Rating |

”The technicians knew their jobs and did great work . They were very prompt and a pleasure to deal with.”

- Marci's Shower
5 Rating |

”Professional and curteous, Artic Air takes care of their customers!”

- Brian Schiels
5 Rating |

”Great service call today. Prompt,courteous and punctual! I would highly recommend Artic Aircondioning!”

- Arleen Nebel
5 Rating |

”I have been serviced by Arctic for my air conditioner for 12 years after they installed my new Lenox ac. I have been very satisfied with their technicians who come…”

- Estelle Cohen
5 Rating |

”Excellent service. Technician was knowledgeable and accommodating. Very thorough and had a pleasant demeanor. Answered any questions we had. Top recommendation!”

- Maureen Roaldsen
5 Rating |

”Very professional people Did very good job on time and on schedule with comparable price”

- Upendra Shah
5 Rating |

”First 85 degree day of the season , no a AC !!! , Artic had a tech at my home within in 2 hours of my call . Joe Varga…”

- Louis Terrulli
5 Rating |

”The technician listened to what the problem was and immediately found what the problem was.. He was knowledgeable, professional and comforting when I thought I was going to lose my…”

- richard schlanger
5 Rating |

”Was able to get an appointment on a Sunday very quickly. Customer service was very friendly, and the Technician was extremely knowledgeable and thorough. Would highly recommend.”

- Jaime Rosen
5 Rating |

”The technician arrived within 2 hours of calling. It was a Sunday!! The technician was professional and knowledgeable. That's what I call great service!”

- Russell Rosen
5 Rating |

”Excellent service,Service Tech Frank Wellinghorst is the best !”

- Judy Bamber
5 Rating |

”Joe was extremely professional and thorough. The company had an opportunity to sell me a new fan motor, since one stage was gone. I would not have known that the…”

- George Rizzi
5 Rating |

”Just had spring service As always very courteous servicemen and knowledgeable Thank you See you in fall”

- Stephen E. Greene
5 Rating |

”Artic Air is the best...honest, know there stuff...fair!”

- linda smith
5 Rating |

”They have been excellent to deal with, will not hesitate to do business with them again.”

- Vincent Cicero
Why Us?
Benefits of Choosing Us:
  • Family Owned since 1977
  • Emergency Service
  • Trusted for 40+ Years
  • Fast, Reliable Service
  • Safe, Licensed & Insured
  • Award-Winning Service
  • Friendly & Clean
  • No Job Too Big or Small
  • Professional Care
  • Certified Employees
  • Family Focused
  • Guaranteed Service